Vacant job

Are you ready for a unique opportunity to be part of launching something new? Qasa is expanding to Norway and is now looking for a Marketplace Success Agent who wants to play a significant role in establishing their Norwegian support – based at Qasa's office in Stockholm.

Qasa is an innovative platform that is renewing the housing market by creating a smooth and secure experience for both landlords and tenants. At Qasa, every employee is an important part of the journey, and they offer a stimulating and developing environment where teams build the future together.

Do you want to help build their Norwegian operations and take the next step in your career? Submit your application today!

About the role: As the first employee in the Norwegian team, you will be the key person helping them establish routines and processes for Qasa's Norwegian operations ahead of the launch. After that, you will work in a broad role as a support employee. You will:

• Set up structures and adapt texts and articles from the Swedish platform to the Norwegian market.
• Build up the Norwegian department.
• Ensure that all parts of their support are ready for Norway.
• Provide support to users via phone, email, and chat.
• Work with a wide variety of issues, from ad-related problems to questions about payments, invoicing, and collections.
• Assist users with questions related to rental laws and other regulations – an exciting chance to learn new areas.
• Have a central role in the user journey that can span several years.

We are looking for someone who:

• Is fluent in spoken and written Swedish and has previously worked in Norwegian and/or is also fluent in Norwegian.
• Is comfortable handling customer support through multiple channels (phone, email, and chat).
• Has an interest in laws and regulations and is curious about learning about rental laws and related issues.
• Is self-driven and enjoys creating structure in new contexts.
• Has the ability to think both strategically and customer-oriented, focusing on delivering a first-class user experience.

Why this is a unique opportunity: You will have the chance to be part of a launch from the beginning and influence how Qasa's Norwegian operations develop. For the right person, there are great opportunities to grow with the role and take on greater responsibilities.

This is a direct employment with Qasa, and you will be based at their headquarters on Folkungagatan in Stockholm.