Vacant job

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.

We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.

If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you! We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.

Key Responsibilities:

• Manage check-in/check-out procedures and ensure adherence to company policies.
• Exceed guest expectations
• Stay informed about events, VIP arrivals, and group check-ins
• Ensure fast, efficient, and welcoming service for all guests
• Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly
• Communicate and record all feedback and complaints according to established processes
• Coordinate with other departments to ensure smooth operations
• Good relationships with both internal and external customers

Qualifications:

• Has experience working at a hotel front desk
• Experience in Opera is an advantage
• Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
• Strong communication and interpersonal skills
• Has strong computer skills
• Proactive and independent work approach
• Good problem-solving skills with a focus on guest needs and expectations
• Ability to handle high-pressure situations with professionalism

What We Offer:

• A permanent full-time position following the 6-month probation period and we adhere to collective bargaining agreements
• Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm’s hotel scene
• Great opportunities for career growth
• A dynamic and inclusive work environment
• Employee discounted rates at over 8,000 hotels worldwide

Join our team and play a key role in creating memorable experiences for our guests!