Vacant job

Would you like to be part of our team at 2nd Line Sales Support 1? We are looking for someone who is passionate about service, enjoys taking responsibility, and is motivated by working on continuous improvements. If that sounds like you, this could be the job for you!

About the position

This is a temporary full-time consulting assignment running from April 28 to August 31. You will be employed by Bravura and work as a consultant at Telia.

About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, effective, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Welcome to Telia, better networks, better experiences!

Job responsibilities

In this role, you will support Telia's stores, resellers, and customer service by providing guidance and advice to create the best possible customer experience. The work includes both fixed and mobile services within B2C and B2B, requiring broad knowledge and the ability to adapt to different situations. As part of our team, you will represent Telia to internal users and external partners, with a strong focus on personal responsibility, collaboration, and identifying discrepancies to find solutions to various challenges.

Your main tasks will consist of communicating with our partners, primarily via phone but also in writing, and providing qualified sales support. You are also expected to maintain close collaborations, contribute to continuous improvement efforts, and manage credit assessments within Credit Support. The role offers an exciting opportunity to develop in a responsible position, focusing on creating value through engaged service and effective solutions.

Education, experience, and personal qualities

• Completed high school education

• Strong sense of service

• Good knowledge of spoken and written Swedish and English

• Experience in customer service is an advantage

To thrive in this role, it is important that you dare to challenge yourself and see opportunities to find new solutions. You put the customer's needs in focus and value building strong relationships. Additionally, you contribute to smooth collaboration by sharing ideas, knowledge, and perspectives. We are looking for an initiative-taking and service-oriented person with an understanding of a salesperson's everyday life and a passion for delivering first-class service to our partners – and ultimately, to the customer. You enjoy working in a positive team but also have the ability to take responsibility and work independently.

Additional information

Start: April 28 Location: Luleå Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please contact our support by emailing info@bravura.se or calling 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

The application deadline is 2025-03-31.

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