Vacant job

Are you passionate about customer service and have previous experience in customer contact? Here you have the opportunity to be part of a forward-thinking team with the customer in focus!

About the position

This is a temporary full-time consulting assignment lasting from the beginning of May until the end of August. You will be employed by Bravura and work as a consultant at Telia.

About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, effective, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society. Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost wherever we are in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future. Welcome to Telia, better networks, better experiences!

Job responsibilities

In the role of customer support, you will work closely with the company's private and, to some extent, business customers, where you are responsible for ensuring customer satisfaction. The cases vary in time and complexity and involve issues regarding fiber connections, order placement, invoice and complaint handling, etc. Using phone, chat, and email as your primary tools, you will work to provide excellent customer service. The role involves varied tasks with multiple points of contact, both internally and externally, and you will belong to a team of about 10 people. There is also a sister team in Gothenburg with the same tasks, but your leader will be based in Sundsvall. In Second line support, it is essential to always be on your toes and to challenge to improve our processes and flows that contribute to high customer satisfaction and high resolution rates. You will work to challenge your colleagues to develop and will help drive our journey to reduce volumes and improve our ways of working to become more efficient.

Education, experience, and personal qualities

• Completed upper secondary education • You speak and write fluently in Swedish and have good knowledge of English • Technical interest • Previous work experience, preferably in customer service/support You are good at communicating, challenging, and creating results. You are curious, creative, have a strong interest in working with and for people, and coach your colleagues to continually develop and improve. You find it easy to collaborate and build good relationships. As a person, you are responsible, engaged, and positive towards change. You see opportunities where others see obstacles. The customer is central to our work, and we see that your natural improvement thinking always starts from the customer and the business.

Other information

Start: Beginning of May 2025 Location: Sundsvall Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will take down the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing info@bravura.se or calling 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

The application deadline is 2025-03-31.

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