Vacant job

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We disburse approximately 250 billion SEK each year. It is the taxpayers' money we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

You will become part of a team that works together towards common goals. Here, your ability to work in a structured and efficient manner to drive your work forward is valued.

Investigations, analyses, and customer contact

As a claims investigator, you are a state employee tasked with ensuring that the right person receives the right compensation at the right time. When you work with care allowances, you will have contact with parents who have children in need of special care due to illness or disability. In your work with additional cost compensation, you will contact individuals who may need help with extra costs for daily living due to disability. In your work, you make assessments through qualified investigations and analyses of documentation, primarily medical statements. You then present proposals for decisions that are made by specially appointed decision-makers. Contact with individuals occurs via phone and in writing. You gather information and collaborate with, among others, healthcare and the municipality. As a claims investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals
• acts on their own initiative and takes responsibility for achieving good results
• has a systematic and meticulous working method
• can understand and analyze complex issues
• has good communication skills, both orally and in writing
• is proficient in using a computer as a working tool.

It is an advantage if you

• have worked with investigations and made decisions that have affected individuals
• have good knowledge of how to professionally meet people in different life situations
• have knowledge of different types of disabilities
• have experience working with customer meetings via phone
• have worked with financial calculations
• have worked in a goal-oriented organization.

We place great importance on your personal qualities.

Other

A number of positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Sundsvall.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact persons

Manager: Cecilia Sandberg, 010-116 47 40 or Evin Zarei, 010-116 66 31 (for questions about the position). HR specialist: Emma Månsson, emma.mansson@forsakringskassan.se, 010-111 34 24 (for questions about the recruitment process). ST: Åsa Malm, tel 010-118 31 38, Saco-S: Malin Jonsson, 010-111 73 54, Seko: Eliza Grundström, tel 010-115 34 02.

Application

Welcome with your application by April 10, 2025. Please upload your degree certificates, grades, and certificates along with your application.

If you have protected personal information or no access to Bank-ID, please contact the HR specialist named in the advertisement by phone for assistance in submitting your application.