Customs informant

What does a Customs Information Officer do? – Tasks and work environment

A Customs Information Officer primarily works to guide individuals, companies, and other stakeholders about customs regulations, import and export rules, and handling customs documents. The role often involves answering questions via phone, email, and digital channels, as well as conducting training sessions and informational meetings. Customs Information Officers work closely with other customs officials and collaborate with authorities to ensure compliance with regulations and accurate information flow. The work environment is usually office-based, but there may also be elements of fieldwork and participation in fairs or seminars. The role requires high service orientation, attention to detail, and the ability to quickly familiarize oneself with complex regulations.

Salary development over time

The salary for a Customs Information Officer has shown a stable and positive development over the past three years. In 2022, the average salary was 38,300 SEK per month, increasing to 38 800 SEK in 2023, and then to the current level of 41,000 SEK in 2024. This represents a total salary increase of approximately 7% during the period. The rise can be attributed to an increased need for qualified information in customs, changes in trade patterns, and higher demands for digital and international regulation expertise. The salary increase has been slightly higher than the general wage growth for similar professional roles, indicating a growing demand for this specialized expertise.

Customs Information Officer salary – comprehensive overview

• Average salary: 41,000 SEK/month
• Salary range: 38,500–46,100 SEK/month
• Lowest salary: 38,500 SEK/month (women, public sector, post-secondary education shorter than 3 years)
• Highest salary: 46,100 SEK/month (men, private sector, high school education up to 2 years)
• Hourly wage: 246 SEK
• Gender differences: Men 42 000 SEK, women 39 600 SEK (women earn 94% of men's salary)
• Regional differences: No data available

Education and qualifications

To work as a Customs Information Officer, a high school diploma is usually required, preferably supplemented with post-secondary courses in law, logistics, or customs handling. Many employers value experience in customer service and administrative tasks, as well as good communication skills. Practical experience from customs or transportation industries is advantageous, as are language skills and familiarity with digital systems.

• High school diploma: Economics, law, or social sciences recommended
• Post-secondary courses: Customs handling, logistics, or international trade
• Internship/Trainee: Meritorious within customs, forwarding, or transportation
• Certifications: Courses in customer service and IT systems
• Prerequisites: Good Swedish and English, administrative experience

Common benefits and compensations

Customs Information Officers often have access to benefits regulated by collective agreements such as occupational pension, wellness contributions, generous vacation days, and flexible working hours. There are also opportunities for skills development, subsidized lunches, and in some cases, remote work. Compensation for unsocial hours and overtime may also be included depending on the employer and the specific role.

Competition and challenges

The competition for positions as a Customs Information Officer varies by region and employer, but there is generally a steady need for knowledgeable personnel in the field. Challenges in the role mainly involve staying updated on constantly changing customs regulations and international trade agreements. Digitalization and automation of customs processes require continuous skill development and flexibility. Since communication often occurs with both individuals and companies, the ability to adapt information for different audiences is essential. Despite the relatively small professional group, statistics show there are 191 available jobs in related fields, indicating some mobility and demand.

Tips for aspiring Customs Information Officers

To succeed as a Customs Information Officer, it is beneficial to combine meticulousness with a genuine interest in regulations and international trade. Developing strong communication skills makes it easier to explain complex information pedagogically. Flexibility is an important trait since laws and routines often change and require quick adaptation. Patience and a service mindset are also valuable, as the role involves extensive customer contact and sometimes challenging questions. Building solid digital skills, especially in IT systems for customs handling, provides a competitive edge. Language skills, particularly in English, can broaden employment opportunities. Finally, actively seeking internships or summer jobs in customs or logistics increases employability.

Key facts about Customs Information Officers

• Average salary: 41,000 SEK/month
• Salary range: 38,500–46,100 SEK/month
• Education level: High school diploma, preferably with post-secondary courses
• Work environment: Office-based with customer contact
• Available jobs in the profession: 191

Career paths and future prospects

After three to five years of experience, a Customs Information Officer can advance to specialist roles within customs handling, take responsibility for larger training initiatives, or become a team leader. It is also common to move into positions within customs administration, logistics planning, or international trade at larger companies. Although the Swedish Public Employment Service's forecast for the profession is uncertain due to limited data, the number of available jobs indicates steady demand. As globalization and increased compliance requirements continue, the need for qualified Customs Information Officers is expected to remain high, especially for those with digital skills and language proficiency.

Frequently asked questions about Customs Information Officers

• What does a Customs Information Officer earn?
  - A Customs Information Officer has an average salary of 41,000 SEK per month, with a range between 38,500 and 46,100 SEK.
• What education is required to become a Customs Information Officer?
  - A high school diploma is required, preferably supplemented with courses in customs handling, law, or logistics.
• Are there salary differences between men and women?
  - Yes, men earn on average 42 000 SEK and women 39 600 SEK, which means women earn 94% of men's salaries.
• What does the job market look like for Customs Information Officers?
  - Currently, there are 191 available jobs within the profession, indicating a stable demand.
• What personal qualities are important?
  - Attention to detail, communication skills, and a service-oriented attitude are especially important for success.
• What are the typical tasks of a Customs Information Officer?
  - Providing information about customs regulations, handling customer inquiries, training, and working with import/export administration.