Traffic host, subway

What does a Subway Traffic Controller do? – Tasks and Work Environment

Subway traffic controllers play a central role in ensuring safety, service, and order onboard public transit trains. They mainly work at stations and in train cars, where their duties include assisting travelers with information, monitoring security, checking tickets, and handling situations that may arise during travel. The work often involves shift work, meaning evening and weekend work are common. The work environment can vary from calm periods to more intense situations, especially during service disruptions or high passenger flows. Resilience to stress and good customer service skills are essential, as interaction with people is a constant part of the job.

Salary development over time

The salary for a subway traffic controller has shown stable and positive growth over the past three years. In 2022, the average salary was 33,100 SEK, increasing to 34 300 SEK in 2023 and further to 35 300 SEK in 2024. This increase represents a total rise of approximately 6.7% over three years, which is slightly above inflation during the same period. Salary increases can partly be explained by increased demand for personnel in public transportation and a general focus on working conditions within the sector. Gender differences persist, but the gap is relatively small compared to other professions, with women earning 97% of men's salaries. The trend indicates that the profession is increasingly valued, especially considering its important societal function.

Subway Traffic Controller Salary – Complete Overview

• Average salary: 35 300 SEK/month
• Lowest salary: 33,300 SEK/month
• Highest salary: 36,700 SEK/month
• Hourly wage (average): 212 SEK
• Women's average salary: 34 800 SEK/month
• Men's average salary: 35 800 SEK/month
• Women earn: 97% of men's salary
• Regional differences: Salary levels may vary depending on location and transit system, but most jobs are in metropolitan areas.

Education and Qualifications

To work as a subway traffic controller, a high school diploma and internal training provided by the employer are generally required. Specific formal requirements are often minimal, but personal suitability and service orientation are crucial. Some employers offer introductory programs or internships to ensure new hires quickly familiarize themselves with the job tasks. Additional training in conflict management and safety is advantageous and may be included in the employer's onboarding process.

• High school diploma: Usually a basic requirement
• Internal training: 2–6 weeks depending on the employer
• Internships or trainee programs: Commonly offered
• Courses in safety and service: Meritorious
• Proficiency in Swedish and English: Required for communication

Common Benefits and Compensation

Traffic controllers in the subway system are often covered by collective agreements that entitle them to evening work premiums, wellness subsidies, and occupational pensions. Other common benefits include subsidized meals, uniforms, and sometimes travel privileges within the transit system. Some employers also offer insurance and extra vacation days depending on employment duration.

Competition and Challenges

The competition for positions as a subway traffic controller is moderate, but the job market can vary depending on region and economic conditions. A challenge is that the profession requires a high degree of flexibility, as working hours are often irregular and include evenings, nights, and weekends. Stress levels can be high, especially during service disruptions or incidents, demanding both mental and physical resilience. Staff turnover is relatively high, partly due to the nature of working hours and the demanding interaction with the public. However, for those who enjoy varied and social work, there are good opportunities for advancement within the profession.

Tips for aspiring subway traffic controllers

To succeed as a subway traffic controller, it’s beneficial to have a genuine interest in service and to be flexible with shift hours. Developing good communication skills helps when interacting with travelers from diverse backgrounds, and patience is essential when the pace is high or situations become stressful. Showing initiative by actively seeking solutions to problems is appreciated by both employers and travelers. Good physical and mental endurance facilitates working standing for long periods and handling unexpected events. It’s also wise to familiarize yourself early with safety routines, as safety and order are central to the job. Finally, being cooperative and open to feedback is advantageous, since the work is often team-based and new procedures can be implemented quickly.

Key facts about Subway Traffic Controller

• Salary range: 33,300–36,700 SEK/month
• Education level: High school diploma + internal training
• Work environment: Shift work, stations, and trains
• Demand: 412 job openings within the profession
• Gender difference: Women earn 97% of men's salaries

Career paths and future prospects

After gaining several years of experience as a subway traffic controller, there are opportunities for further development within the public transportation sector. Common career paths include roles such as team leader, traffic supervisor, or instructor for new traffic controllers. Some choose to pursue further education to move into positions like train dispatcher or traffic planner. Although the Swedish Employment Service does not provide specific forecasts for this profession, the number of job openings is currently high. In the longer term, future prospects are influenced by developments in public transportation and changes in passenger flows, but the demand for service-oriented staff is expected to remain strong.

Frequently Asked Questions about Subway Traffic Controller

• What does a Subway Traffic Controller earn?
  - The average salary is 35 300 SEK per month, with a range from 33,300 SEK to 36,700 SEK.
• How to become a Subway Traffic Controller?
  - A high school diploma is required, and internal training is provided by the employer.
• Are there salary differences between men and women?
  - Yes, women earn on average 97% of men's salaries.
• What are the working hours?
  - Shift work with evening, night, and weekend shifts is common.
• What career opportunities are available?
  - Opportunities include roles such as team leader, traffic supervisor, or other positions within public transportation.
• What is the job market like?
  - Currently, there are 412 job openings within the profession according to latest data.
• Are specific language skills required?
  - Good Swedish and basic English are required for communication with travelers.