Customer manager, housing company

What does a customer manager in a housing company do? – Tasks and work environment

A customer manager in a housing company works to create and maintain long-term relationships between tenants and the housing company. The work includes handling questions and inquiries from residents, informing about rules and agreements, and ensuring tenants receive good service. The work environment is often office-based but also involves some presence in residential areas during viewings, inspections, or customer meetings. Customer managers act as a link between management, technical staff, and tenants, which requires both administrative skills and good social competence.

Salary development over time

The salary for a customer manager in a housing company has shown stable and positive growth in recent years. In 2022, the average salary was 33,000 SEK per month, then increased to 34 300 SEK in 2023 and further to 35 600 SEK in 2024. This corresponds to a total increase of about 7.9% over three years. The trend reflects a continued demand for service-oriented roles within the real estate sector, and employers value experience and competence in customer managers. Salary increases may also be linked to general market adjustments and collective agreement raises but are also influenced by developments and digitalization in the housing sector, where new tasks may arise.

Customer manager, housing company salary – complete overview

• Average salary: 35 600 SEK/month
• Lowest salary: 27,100 SEK/month (male, public sector)
• Highest salary: 54,200 SEK/month (female, public sector, research education)
• Hourly wage: 214 SEK
• Women: 35 500 SEK/month
• Men: 35 900 SEK/month
• Women earn: 99% of what men do

Education and qualifications

To work as a customer manager in a housing company, a high school diploma is usually required, preferably with a focus on economics, society, or administration. Many employers prefer candidates with experience from service roles or previous work within the housing sector. Further education in property management or customer service is advantageous and can increase employment chances. Practical experience and good communication skills are especially valuable in this role.

• High school diploma: Economics, society, or administration (3 years)
• Post-secondary courses: Property management, customer service, or similar
• Internship: Experience from housing companies/service roles is meritorious
• Certifications: No formal requirements but can be beneficial
• Communication skills: Important for success in the profession

Common benefits and compensations

In addition to base salary, benefits such as wellness allowances, occupational pension, and options for flexitime or remote work are often offered. Some employers also provide staff discounts on housing, skills development, and subsidized lunches or public transport. The extent of benefits varies between different housing companies and depends on collective agreements.

Competition and challenges

The job market for customer managers in housing companies is characterized by balance, with medium-sized opportunities nationwide. Over five years, demand is expected to decline somewhat, according to the Swedish Public Employment Service’s forecasts for office assistants and secretaries. Competition for positions may therefore increase, especially in regions with many applicants. Digitalization and changing work methods also demand ongoing competence development. Changes in the housing market, such as increased customer awareness and new regulations, mean that the role is constantly evolving and requires adaptability.

Tips for those who want to become a customer manager in a housing company

To succeed as a customer manager in a housing company, it is good to combine a service-oriented attitude with strong organizational skills. A strong focus on customer service facilitates handling both simple and complex inquiries professionally. Being attentive and able to communicate clearly is crucial for building trust and long-term relationships with tenants. It is also important to have a structured work approach, especially when managing agreements and administration. Flexibility and problem-solving skills are highly valued, as are patience and empathy when meeting people in different life situations. Finally, continuous further education in property management or service can strengthen your position in the job market.

Key facts about a customer manager in a housing company

• Education level: High school diploma, preferably supplemented with courses in property management
• Work environment: Office-based with elements of fieldwork in residential areas
• Vacant jobs: 758 within the profession in Sweden
• Demand: Medium-sized, but expected to decline over five years
• Typical work form: Full-time or part-time, often with flexitime

Career paths and future prospects

After three to five years in the role of a customer manager in a housing company, there are good opportunities to advance to positions such as property manager, area manager, or specialized customer relations manager. Some choose to pursue further education in property management or leadership to progress further in their careers. According to the Swedish Public Employment Service’s forecast, opportunities within the profession are medium-sized, but demand is expected to decrease over five years. However, digitalization and increased specialization may create new roles and require additional skills. Those who continuously develop their knowledge and build networks within the housing sector will be better prepared for future changes in the job market.

Frequently asked questions about a customer manager in a housing company

• What does a customer manager in a housing company earn?
  - The average salary is 35 600 SEK per month, with variation depending on experience and employer.
• How has the salary development looked for customer managers in housing companies?
  - Salaries have increased by approximately 7.9% over the past three years.
• Are there large salary differences between men and women?
  - Women earn on average 99% of what men do in the profession.
• What education is required to become a customer manager in a housing company?
  - High school education, preferably with further training in property management or customer service, is common.
• How does the job market look for customer managers?
  - Opportunities are medium-sized, but demand is expected to decline in the long term.
• What personal qualities are important in the profession?
  - Service orientation, communication skills, structure, and empathy are particularly important.
• What is the highest salary for a customer manager in a housing company?
  - The highest reported salary is 54,200 SEK per month (female, public sector, research education).