Communicator, customer service call center salary

Salary and Working Conditions for Communicator in Customer Service Call Center

Working as a communicator in a customer service call center means serving as a crucial link between customers and companies. In this role, one handles customer inquiries, resolves issues, and ensures that customers' needs are met in the best possible way. But what does it entail in terms of salary and working conditions?

What Does a Communicator in Customer Service Call Center Earn?

The average salary for a communicator in a customer service call center is 30 500 kronor per month. However, there is a variation in salaries based on gender, where men earn an average of 31 200 kronor, while women earn 30 000 kronor. This means that women earn approximately 96 percent of what men earn in this profession.

For those working on an hourly basis, the average wage is 183 kronor per hour, based on a monthly working hours of 166. It is also worth noting that the average salary has increased from 29 300 to 30 500 kronor since the last measurement.

The highest salary for a communicator in a customer service call center is 34300 kr, belonging to a man in the private sector with a maximum of two years of high school education. For women, the highest salary is 32200 kr. The lowest salary for women in the profession is 29000 kr, while the lowest for men is 30100 kr. Both these minimum wages are in the private sector with a three-year high school education.

Tasks and Responsibilities

As a communicator in a customer service call center, your main task is to handle incoming calls and messages from customers. This means being able to provide information, handle complaints, and often sell the company's products or services. An important part of the job is being able to communicate effectively and empathetically, as it often involves calming and assisting customers in stressful situations.

Education and Skills

To work as a communicator in a customer service call center, a high school education is usually required. Although not always mandatory, post-secondary education in communication or customer service can provide an advantage. Many employers offer internal training to ensure that the staff is well-prepared for the tasks.

Future Prospects and Competition

According to the forecasts from the Employment Service, the opportunities to find work as customer service personnel are considered moderate. Over a five-year period, the demand for the profession is expected to remain unchanged, which means that competition for jobs may remain fairly stable.

Benefits and Working Conditions

Working in a customer service call center can sometimes involve flexible working hours, and some employers offer the opportunity to work from home. Other potential benefits may include paid training and other supportive services to facilitate the workday.

Challenges in the Profession

There are several challenges associated with working as a communicator in a customer service call center. A common challenge is handling stress and workload, especially during periods of high customer traffic. It is important to be able to handle different types of people and situations professionally.

Summary

In summary, the profession of a communicator in a customer service call center is both demanding and rewarding, with opportunities for development in communication and customer service. The salary is competitive, and the future prospects are stable. For those who are service-oriented and communicative, this profession can offer an exciting career opportunity.