How much does a Call center staff, data support make

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  2. Call center staff, data support
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Call center staff, data support

40 300 kr

Support technicians, IT

36 800 - 48 100 kr / month

Women earn 97% of what men do.

Data/IT

What will be the salary after tax?

Salary progression Call center staff, data support

Average salary 40 300 kr
Males 40 600 kr
Females 39 400 kr
1 Likes 0 Comments 225 Vacant jobs ->

What does a call center support technician do? – Tasks and work environment

Call center support technicians primarily provide technical assistance via phone, chat, or email to individuals and companies. Common tasks include troubleshooting computer problems, guiding users through installations and configurations, and documenting cases in case management systems. The work is often carried out in open-plan offices or dedicated call center environments with a fast pace and clear goals for customer satisfaction and case handling. Flexibility, stress resistance, and good communication skills are important qualities to thrive in the role.

Salary development over time

Over the past three years, salary growth for call center support technicians has shown a steady increase. In 2022, the average salary was 36,800 SEK, followed by an increase to 39 400 SEK in 2023. In 2024, the average salary has continued to rise to 40 300 SEK, representing a salary increase of approximately 9.5% during this period. This positive trend can be partly attributed to increased digitization and the growing need for IT support in both private and public sectors. The demand for specialized data support has increased, which has driven up salaries somewhat faster than the average for similar professions. At the same time, competition for experienced employees has led employers to offer higher starting salaries and improved conditions.

Many working in data support gain broad technical experience and quickly develop their skills in solving problems under pressure. This experience often opens doors to more qualified roles within IT or project management later on.

– statsskuld.se

Call center support salary – complete overview

  • Average salary: 40 300 SEK/month
  • Lowest salary: 36,800 SEK/month
  • Highest salary: 48,100 SEK/month
  • Hourly rate: 242 SEK
  • Women: 39 400 SEK (97% of men's salary)
  • Men: 40 600 SEK
  • Regional differences: Not specified

Education and qualifications

To work as a call center support technician, a high school diploma with a technical or IT focus is generally required, but some employers may also request post-secondary courses or certifications. Practical experience and good problem-solving skills are often valued highly in recruitment. Self-study and online courses are common ways to strengthen knowledge and increase employability in the field.

  • High school diploma: Technical or IT programs, 3 years
  • Post-secondary courses: IT support, networking, or system administration
  • Certifications: Examples include CompTIA A+, Microsoft Certified, Cisco CCNA
  • Internship/Trainee: Common in larger companies
  • Self-study/online: Recommended to stay updated on new technologies

Common benefits and compensations

Employment conditions often include wellness allowances, flexible working hours, the possibility of remote work, and sometimes bonuses linked to performance. Some employers also offer subsidized lunches, occupational pensions, and collectively agreed insurance schemes.

Competition and challenges

The profession is characterized by relatively high competition, especially for roles with simpler tasks and shorter education requirements. Since many companies seek good communication skills and the ability to handle stressful situations, the challenge for recent graduates is to quickly build the practical experience required. Technological development also means that demands on technical competence and adaptability are constantly increasing. At the same time, there is a growing need for data support as digital services become increasingly complex, which means experienced employees often have good opportunities to advance or change employers.

Tips for those who want to become a call center support technician

To succeed as a call center support technician, it is good to be service-minded and patient with people in stressful situations. A structured work approach is important for managing multiple cases simultaneously and documenting solutions accurately. The ability to quickly grasp new technology and be curious about digital solutions increases the chances of developing in the role. Being communicative and clear facilitates cooperation with colleagues and customers. Additionally, stress resistance is crucial for working efficiently even during high workload periods. It is recommended to actively seek internships or trainee positions to quickly build experience, as well as to take initiative for further education in IT support.

Key facts about call center support technicians

  • Education level: High school diploma (tech/IT) or equivalent
  • Typical work form: Full-time, office-based or hybrid/remote
  • Demand: 179 job openings within the profession (May 2024)
  • Gender distribution: Women earn 97% of what men do
  • Special skills: Troubleshooting, customer service, documentation

Career paths and future prospects

After 3–5 years in the profession, many choose to specialize in advanced IT support, system administration, or project management. It is also common to further education in networking, security, or programming to move into more qualified roles. Forecasts from the Swedish Public Employment Service indicate a stable need for support technicians within IT, although no precise assessment has been made for this specific job title due to limited data. In May 2024, the profession reported 179 job openings, reflecting ongoing demand for skills within data support. Career development opportunities are good, especially for those combining technical skills with strong communication and leadership abilities.

Frequently asked questions about call center support technicians

  • What does a call center support technician earn?
    - The average salary is 40 300 SEK per month, with an hourly rate of 242 SEK.
  • What education is required to work with data support in a call center?
    - A high school diploma with an IT or technical focus is most common; sometimes post-secondary courses or certifications are required.
  • Are there differences in salary between men and women?
    - Yes, women earn 97% of what men do within the profession.
  • What is the work environment like?
    - Work often takes place in open-plan offices or call center environments with a high pace and focus on customer contact.
  • What career paths are available?
    - It is possible to further train for more advanced roles within IT, such as system administrator, project manager, or network technician.
  • What are the future prospects?
    - The forecast is stable with good demand, but no exact forecast exists for this specific role according to the Swedish Public Employment Service.
  • Are there many job openings within data support?
    - Yes, in May 2024, 179 job openings were reported within the profession support technician, IT.

Richard Andersson

Richard Andersson - 2025-07-10 01:06:35

Occupation
Who has the highest salary?
The highest salary for a Call center staff, data support is 48100 kr. This salary belongs to a man working in the Privately employed workers with a postgraduate education. The highest salary for a woman in this profession is 43900 kr.
Who has the lowest salary?
The lowest salary for a Call center staff, data support is 36800 kr. This salary belongs to a woman also working in the Public sector. The lowest salary for a man in this profession is 36900 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 94% 28100 kr 28800 kr
25-34 99% 34700 kr 35700 kr
35-44 95% 40300 kr 41200 kr
45-54 92% 46000 kr 47200 kr
55-64 99% 45200 kr 46200 kr
65-68 41200 kr 42100 kr
Snitt 97% 39300 kr 40300 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Call center staff, data support has the SSYK code 3512, which we use to match against the SCB database to obtain the latest salary statistics.

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