Vacant job

100% remote – full-time.

Inleed is a Swedish web hosting and internet service provider with thousands of customers, a small tight-knit team, and big ambitions. We are now looking for support for our first-line support – someone who likes to help people and solve problems for real, not just forward tickets.

What you will do

You are the customer's first point of contact via phone, email, and live chat.

A typical day may involve:

• Troubleshooting malfunctioning websites – often WordPress, PHP errors, SSL certificates
• Migrating customers from other providers (websites, email, domains)
• Helping customers with email issues – accounts, clients, delivery problems
• Troubleshooting domain and DNS questions – records, zone files, propagation
• Helping our internet customers with basic connection troubleshooting
• Escalating the right issues to second line – and learning from them along the way

Who you are

This is not a job for IT beginners.

You don't need to be a sysadmin, but you must understand the basics:

• You know what a DNS zone is and understand the difference between A, MX, and CNAME records
• You have tinkered with WordPress – themes, plugins, maybe a broken site or two
• You understand how email works under the hood (not just "it doesn't work")
• You are genuinely technically curious and try things out before giving up
• You write and speak fluent Swedish and enjoy customer contact

Bonus if you also have

• Experience from web hosting, ISP, or another support environment
• Basic knowledge of Linux and the terminal
• Knowledge of cPanel/DirectAdmin-like panels

What we offer

• 100% remote – work from wherever you want
• Fixed working hours
• Wellness allowance
• Pension benefits
• A small team where you make a real difference – not just a cog in the machine
• A clear path to grow into second line and deeper technical responsibility

Employment type: Full-time, 6-month probation period.

Start date: Immediately

About Inleed

We operate web hosting, VPS, dedicated servers, and internet services in Sweden.

Small team, big responsibility, zero bureaucracy. You will work closely with the rest of the team and have direct impact.

Feel free to read what customers think about us on Google / Trustpilot – you will love it here!

Does this sound interesting? Send your CV and a few lines about yourself to [email protected] – we reply the same day.

Open to all
We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.