Distriktsveterinärerna is hiring for the 9900 Emergency Hotline

Are you ready to work in a socially vital operation? To ensure that all animals in Sweden have the conditions to live as good a life as possible, there are the District Veterinarians (Distriktsveterinärerna). With 24/7 readiness, clinics across the country, and unique knowledge of animal health, we contribute to healthier animals and a more secure life. We work with private individuals, companies, and authorities, offering services for emergency animal healthcare, disease control, and preventive measures for good animal health. We are part of the Swedish Board of Agriculture (Jordbruksverket).

We stand for ethical animal healthcare; we are engaged and go the extra mile for the customer or a colleague. We make a difference and create value in every customer interaction. With the animals and animal owners in focus, we work together to constantly improve ourselves and our way of working. Always with our feet on the ground and our hearts in the right place.

Do you want to contribute to societal benefit? Take the chance to work in a unique and varied operation where you can make a difference.

Welcome to 9900 – The District Veterinarians' Emergency Hotline

Our team of about 30 employees is spread across the country and works together using digital tools. We are part of the District Veterinarians' emergency organization and contribute with service, security, and accessibility regardless of who is calling.

2 positions.

Job Responsibilities

We are now looking for two employees to strengthen our team at the 9900 emergency hotline. The positions are for temporary assignments (vikariat), one for full-time and one for 50% during weekends until 2027/01/01. The work is performed during unsocial hours. You will work from home, and contact with colleagues is digital.

Your tasks include answering incoming calls during emergency periods, coordinating cases with the rest of the emergency organization, and supporting veterinarians who are on call. 9900 also handles customs cases during unsocial hours. Some administrative duties may occur.

9900 is staffed during all unsocial hours, every day of the year, including weekends and major holidays. We work in teams but also independently, maintaining continuous contact with both animal owners and field staff.

As an employee in 9900, you are self-reliant and take responsibility for your tasks while also being good at collaborating and seeing the value in good teamwork. You are also good at making correct assessments and prioritizations and have no problem making decisions based on these, even in difficult situations or under time pressure.

You should enjoy being part of an event-driven operation and be able to adapt to what the situation requires. As a person, you easily put yourself in others' perspectives without taking over their emotions.

Qualifications

• High school diploma or equivalent knowledge.
• Education as an animal care worker level 2 to 3 or Registered Animal Health Care Assistant (Leg djursjukskötare), or alternatively experience from animal healthcare that the employer deems equivalent.
• Very good computer skills and ability to use various computer systems.
• Very good oral and written skills in Swedish.
• Good oral and written skills in English.
• Work experience or experience from voluntary work in dealing with people in crisis.
• Work experience in work requiring simultaneous and empathetic skills, such as ambulance care, communication centers, customer service, or similar work that the employer deems equivalent.
• Experience with the District Veterinarians' IT systems (Link, Abax, Unit4, Connect).
• You have previously been employed by the District Veterinarians or work there today.

Employment Terms

• Salary: Monthly salary.
• Employment type: Fixed-term employment.
• Duration: 3-6 months, start: Start date by agreement, end: 2027-01-01.
• Working hours: Shift schedule.

We care about our staff. Therefore, we give all employees within the District Veterinarians the opportunity to take advantage of various benefits. Examples include 28-35 days of vacation depending on your age, salary exchange, wellness allowance, and occupational health care. For parents, we have good conditions to find a good balance between work and family life; we offer, among other things, parental benefit supplements and the possibility to reduce your working hours until the child is twelve years old.

We strive for diversity among our employees.

Work in 9900 takes place remotely in a digital work environment. This requires an internet connection equivalent to at least fiber 10/10 mbit/s, which is not provided by the employer.

Our working language is Swedish, and our services require that you master Swedish in both speech and writing.

We normally apply a 6-month probation period.

In connection with the recruitment process, the District Veterinarians have taken a stance on recruitment channels and marketing. Therefore, we do not wish to be contacted by advertising sales or recruitment agencies.

At the District Veterinarians, we use e-recruitment through Offentliga Jobb to streamline and ensure the quality of the application process. Once you have filled in your details, you can easily apply for other jobs without filling in the details again.

Thank you for applying through Offentliga Jobb!