Vacant job

Located just three kilometers outside Örebro city center, a short drive from the E18 and E20 highways, lies Scandic Örebro Väst – the perfect starting point for exploring the city's culture and entertainment. Our guests can feel right at home in our restaurant, enjoy a drink in the bar, and relax on the sofa by the open fireplace.

We strive to be the obvious choice for hotels when visiting Örebro. We achieve this through a strong service culture and a top-class hotel, but the most crucial element is the people who make the incredible work possible to get us there – our employees. Therefore, we are keen on encouraging each other daily and maintaining a positive atmosphere within the team.

We are now looking for a Night Receptionist at Scandic Örebro Väst.

Regardless of why guests visit us, few things are as appreciated as a friendly face welcoming them. You will act as a host alongside the rest of the hotel team, creating a world-class guest experience.

Here, you will take significant personal responsibility for making the decisions required to ensure guest satisfaction. The team continuously develops and improves work methods and service as the external environment changes. We are convinced that we exceed guest expectations when you are given the opportunity to develop and contribute with all your competence and experience. Plus, we have fun at work!

So bring your experience, your commitment, and your mindset to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring our guests receive world-class service. You are the hub that keeps the guest at the center of everything. You review the arrival list, paying attention to the details, and ensure guest requests are fulfilled. You always have a smile on your lips and a creative solution up your sleeve. You handle most situations and are a star at turning dissatisfied guests into satisfied ones. Your workplace is our lobby, as that is where you meet the most guests. The role also includes administrative work, security tasks, and sales activities.

The work at the reception involves checking guests in and out, welcoming them, and providing them with the information they need for their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and security. All work is focused on guest satisfaction and sales.

This position is night-shift based, so you must be able to handle various situations independently and feel secure in a solo role.

Who are you?

To fit this role, we believe you have well-developed social skills and are capable of handling multiple things happening simultaneously. It is very important that you can convey excellent hospitality to our guests.

You also have experience and knowledge in using computers as a work tool.

Since the job largely consists of communicating with guests, good proficiency in Swedish and English is a prerequisite. Speaking an additional language is an advantage.

Above all, your personal qualities and attitude are key. To fit the role, you need to be an attentive and egoless team player who takes great responsibility for your tasks and the overall results.

You must also be able to work independently, as you will be largely alone in the hotel during night shifts. Taking personal responsibility for both the hotel and your tasks is therefore incredibly important.

Information about the position

This is a permanent, full-time position.

We offer a probationary period. The work involves night shifts, weekdays, and weekends. The start date is early September, with on-site training provided beforehand. The position can be filled earlier.

We only accept applications via our website. All applications are processed continuously, and the position may be filled before the application deadline, so we encourage you to apply as soon as possible. In this recruitment process, we use a simple service test during the selection phase.

We look forward to welcoming you to Scandic!

P.S. You can read more about our culture, the role, and our benefits on our website.

It all starts with you. Working at one of our hotels means being part of a team where care, collaboration, and small everyday moments make a difference. You help create the warm, homely feeling that characterizes Scandic – by being present, here and now, and letting the details count.

Some days go by quickly, others are more predictable – no day is like the other. But what always remains is the team spirit. You support each other, solve problems as they arise, and are proud of delivering quality – even when the pace is fast. And when you do, guests not only enjoy their stay – they want to come back.

How we work at Scandic

We are at our best when we work together – across roles, hotels, and teams – and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that fantastic hospitality is created through collaboration, consistent quality, and small, well-crafted moments, you will feel right at home with us.