Vacant job

Are you at the beginning of your career and currently working in customer service, driven by a desire to help others and with a burning interest in IT? Then you might be exactly who we at Tavana IT are looking for!

This role as a support technician gives you a broad and valuable foundation within IT and is a great starting point for developing your career in the industry. You will be placed with one of our clients in central Stockholm, working in a large corporate environment with a fast pace and many opportunities for development and career growth. Take the chance to take the next step in your career as a support technician together with us at Tavana IT!

RESPONSIBILITIES

As a first-line support technician, you will work together with a great team of colleagues, pedagogically helping users via phone and/or email with IT-related issues. Your primary responsibilities include providing support via phone, email, and remote control, as well as registering incoming cases in a case management system. Duties also include managing accounts in Active Directory and troubleshooting related to Windows environments and customer-specific applications.

WE ARE LOOKING FOR YOU WHO HAVE

• Previous experience in customer service and phone proficiency
• High social competence
• A constant focus on good service, towards both customers and colleagues
• The ability to handle demanding users
• Commitment and understanding of users' IT challenges
• A love for problem-solving and a solution-focused mindset
• A desire to improve and develop operations
• Responsibility for the tasks you handle

You have a genuine interest in technology, a willingness to develop, and a drive to help others. In your approach to colleagues and customers, you are attentive, open to others' solutions and experiences, while also happy to share your knowledge and get things done. We prefer that you have at least a high school diploma, preferably in IT, as well as one year of experience in customer service or another role involving customer contact via phone, email, or chat.

You speak and write fluently in Swedish and English.

INFORMATION

Location: Solna
Position: Full-time 100%
Salary: According to agreement

DOES THIS SOUND INTERESTING?

Then we welcome you to apply as soon as possible, as we handle applications on a rolling basis. Send your CV to us today via "Send Application".

If you have questions regarding the position, who Tavana is, or the consultancy role, you are welcome to send an email to [email protected]

We look forward to your application!