Vacant job

We are looking for an Area Manager with Customer Responsibility

We are currently looking for a new colleague as an Area Manager for our office in Stockholm. In this role, you are the link between our Service Assistants and the customers in the area. With responsibility for customer engagement and quality, you play a key role in customer satisfaction and continued trust. You handle scheduling, staffing, and schedule optimization, making you a key person in the daily lives of our employees; your planning creates the conditions for our Service Assistants to thrive and do a really good job. You work closely with your colleagues in the team, and together you have significant influence on the development and profitability of the business in the area. In your interactions with people, you are inclusive, respectful, and warm, ensuring that both customers and employees feel safe and trusting.

Responsibilities — you will:

• Establish and maintain relationships with customers
• Plan and follow up on quality controls
• Drive and lead efficient staffing planning and schedule optimization, including handling of substitutes, in collaboration with colleagues at the office
• Manage and administer customer contracts, changes, and terminations in our business system
• Drive profitability within your area of responsibility
• Actively contribute to the office and business development
• Handle customer support cases
• Create upselling opportunities
• Participate in upselling work, market processing, drive sales activities, and participate in events and networking meetings
• Care for other tasks related to customers or the business

We believe that you…

… have a strong sense of service and are passionate about quality. You have previous experience in similar work. You enjoy working with people (a prerequisite for thriving in this role!) and you thrive with responsibility. Energy and drive make you work actively and engaged to achieve good results and satisfied customers. Furthermore, you are comfortable handling many different tasks simultaneously and quickly adjusting when the moment requires it — of course, without ever compromising on quality! You like when things are happening, and your willingness to develop and your curiosity help you move forward. An independent team player with respect and warmth!

To succeed in the role, we believe you have:

• Previous experience in sales, customer contact, and administration
• A natural ability to build good relationships, with joy and engagement
• Good computer and system skills, preferably experience with LIME
• Fluent Swedish and good knowledge of English in speech and writing
• Good communication skills
• Driver's license

About the position

Your working hours are primarily during the day, Monday to Friday. Travel and overnight stays occur, mainly in connection with internal training.

The team currently consists of several internal officers, Salespeople, as well as Team Leaders and Service Assistants. Together, you work hard and willingly – to become Better Together.

Location: Home office, Solna Stockholm

Employment: 100%, 6-month probationary period.

Start date: Immediately or by agreement.

Apply by: 2026-07-07

We warmly welcome your application!

Since the mid-90s, HomeMaids employees have helped thousands of customers achieve a cleaner, more pleasant everyday life by providing services such as home cleaning, corporate cleaning, property cleaning, window washing, and much more. This is the simple, clear idea on which HomeMaid was founded in 1997: To make everyday life easier for its customers. It quickly proved to be a successful concept.

Since 2000, the headquarters have been located in Halmstad, but HomeMaid is now present from Scania in the south to Sundsvall in the north. The company has been listed on the stock exchange since November 2005. As a member of Almega's industry organization for household services, we drive issues regarding insurance, pension agreements, and safety at work. We of course have collective agreements and, together with our approx. 1000 employees, we are building a good values-driven workplace with the vision Better Together. Please read more at homemaid.se/jobba-hos-oss (https://homemaid.se/jobba-hos-oss).