Vacant job

Are you ready for a new and exciting challenge? ASSA ABLOY Opening Solutions Sweden AB is looking for an engaged Product Support & Service Technician.

Here, you will have the opportunity to develop in your role and contribute to driving the industry forward. We are looking for you who want to bring new perspectives and be part of our continued journey.

You will become part of our team in Mölnlycke, Sweden, where we offer an open and collaborative culture that provides you with excellent conditions to build a career to be proud of.

What you will do as our Product Support & Service Technician

As a support employee within security systems, you are a key person in our Technical Support team. You handle and resolve incoming support cases from customers with support agreements, and are independently responsible for 2nd line support within your product areas. You also conduct technical training for resellers and support the R&D team with testing of new functionality. The role requires a strong technical interest, good communication skills, and experience with security systems — particularly ARX.

In this role, you report to the Technical Support Manager.

Responsibilities as Product Support & Service Technician:

• Register, handle, and resolve incoming support cases from customers with support agreements.
• Act independently as 2nd line support within specified product areas, via phone and remote connection.
• Assess the nature and severity of cases.
• Conduct technical training for resellers and support the R&D team with regression testing of new functionality.
• Visit customers for troubleshooting and support to a lesser extent.

Skills and experience required:

• 5+ years of work experience in the security industry and experience with the ARX security system.
• Documented practical experience in installing, commissioning, and troubleshooting technically advanced systems, as well as experience in technical support for IT products and/or products from the security market.
• Good knowledge of IT environments, such as MS Office and case management systems — experience with Jira is an advantage.
• Knowledge of complex door environments and/or IP communication is an advantage.
• At least a high school diploma, preferably with a technical focus, and fluent Swedish and English in speech and writing.

To thrive and succeed in the role, you need to be a self-motivated person with a genuine technical interest and the ability to handle multiple cases simultaneously without losing structure or quality. You have a natural aptitude for conveying technical information in a clear and pedagogical way, and you feel confident in customer contact — whether via phone or on-site. You are solution-oriented and take the initiative to independently seek information to get to the bottom of a problem. Collaboration is important to you, and you actively contribute to the team's common goals while enjoying taking individual responsibility. Since the work can sometimes be intense, it is required that you have good prioritization skills and the ability to remain calm even under pressure.

We offer

We are passionate about offering fantastic opportunities and benefits, so that you can continue and develop a lifelong career with us – here is what we have to offer:

• We offer you great freedom to plan your working hours in consultation with colleagues and our customers.
• A competitive salary.
• Opportunities for learning and career development, whether it is online training, leadership training, or strengthening your skills.
• Of course, there are some benefits included with employment with us, we are happy to tell you more about them when we speak.

We review applications regularly, so don't wait

We build diverse and inclusive teams and encourage applications from anyone who can see themselves working with us. Simply create your profile and apply here.

To ensure that your personal information is secure, we do not review any applications sent via email or post. If you have any questions about the role or the process, send an email to Mona Yusefi, Talent Acquisition Business Partner, at [email protected].

Depending on the risk profile of the role, a background check may need to be conducted. Final candidates may therefore be subject to a background check. The background check is conducted with consent and is based on our candidate privacy information.

Let's create a safer and more open world together!

To learn more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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