Vacant job

Job Description

The Field Service Engineer (FSE) – GC/GCMS is responsible for delivering advanced on-site technical support to customers operating gas chromatography (GC) and gas chromatography–mass spectrometry (GC-MS) systems. The role involves working directly in customer laboratories, ensuring optimal instrument performance, reliability, and compliance.

The FSE acts as a trusted technical expert, independently managing complex service activities and supporting customers in high-demand scientific environments.

Key Responsibilities

• Perform installation, maintenance, repair, and qualification of GC and GC-MS systems in customer laboratories.
• Troubleshoot complex hardware, software, and method-related issues.
• Optimize system performance and provide preventive maintenance recommendations.
• Support multi-vendor instrument environments and integrated system solutions.
• Provide technical guidance and training to customers and internal teams.
• Act as escalation support for advanced technical issues.
• Ensure compliance with quality, regulatory, and documentation standards.
• Maintain accurate service documentation and reporting.

Qualifications / Requirements

• Degree in Chemistry, Biochemistry, or related scientific field.
• Hands-on experience with GC and GC-MS instrumentation.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in customer-facing environments.
• Strong communication skills in English (and local language as applicable).
• Willingness to travel frequently and valid driving license.