Vacant job

About the role

We are looking for a Service Advisor for a client in Norrtälje for the summer season. The role involves managing customer contact throughout the service process, coordinating between the customer, workshop, and dealer, and creating a secure and professional customer experience during peak season. You will be a key link in ensuring efficient customer flows and satisfied customers.

Responsibilities:

• Receive and greet customers regarding service cases with a high level of service
• Plan and book service and repair cases in the system
• Communicate technical information and time estimates between the customer and the workshop
• Provide recommendations regarding service and warranty issues and handle simpler complaints
• Follow up on ongoing cases and ensure that promises to the customer are kept
• Collaborate with sales, spare parts, and technicians to optimize customer processes
• Report deviations and contribute to improvement work
• Assist with reception and administrative tasks as needed during the summer

Qualifications:

• Experience from an authorized workshop or other service organization is meritorious
• Good technical understanding and habit of explaining technical information to customers
• Experience with administration and booking systems within vehicle service or equivalent
• Service-oriented, structured, and good at prioritizing in a fast-paced environment
• Good communication skills and experience working in a team
• Fluent Swedish in speech and writing and good knowledge of English

Meritorious:

• KOBRA certification or similar certification
• Experience working in the premium segment or in customer care
• Knowledge of insurance and warranty handling

Workplace and scope:

The position is located in Norrtälje and covers work over the summer. The scope can be full-time or part-time according to agreement. Start date by agreement. Salary is set according to our salary policy where experience and competence are weighed in.

As part of our team, we offer you:

Flexibility – possibility of varying work forms for balance in everyday life Security – we have collective agreements that provide stable conditions Benefits – wellness allowance, favorable staff events, and support for competence development

Who are you?

You are professional, solution-oriented, and thrive in customer-facing roles. You have good administrative skills, technical understanding, and a clear customer focus. You work in a structured manner, are flexible, and contribute to a good team climate.

Application and contact

We interview continuously, send your application as soon as possible. We welcome applicants regardless of background and gender.

We look forward to receiving your application!