Vacant job

Operational Front Office Manager with Business Responsibility

First Camp Tylösand

Are you looking for a varied role where you can combine service, business development, and operational work – and help create a memorable experience for our guests?

As the Operational Front Office Manager with Business Responsibility at First Camp, you will play a central role in our operations. Here, you combine leadership at the front desk with business drive, planning, and development – in a role where no two days are alike.

About the Role

High Season

You are responsible for the daily operations of the reception and shop in Tylösand, leading the team in their daily tasks.

You work operationally together with the team and ensure:

• A welcoming and professional guest experience

• Structure, staffing, scheduling, and quality in daily operations

• Sales, upselling, and efficient operations

Low Season – Operational Development Work

During the low season, you work closely with the Destination Manager and Property Manager to develop and prepare the destination for the upcoming season.

The work includes, among other things:

• Inventories and quality assurance

• Improvement work and development of routines

• Planning and follow-up

• Practical tasks on site, such as painting and improvements

Here, you are an important part of the team and contribute actively to the bigger picture.

Business Responsibility (B2B)

An important part of the role is working with corporate sales for two destinations:

• Tylösand

• Karlstorp

You will work with:

• Corporate bookings and group inquiries

• Follow-up of leads and quotation work

• Relationship building with local businesses

• Contributing to increased occupancy and business development

Who is First Camp?

First Camp is Northern Europe's leading camping group with over 70 destinations in Sweden, Denmark, Norway, Finland, and Germany. We are on a strong growth journey, having developed from approximately 100 MSEK in revenue in 2016 to over 1,000 MSEK in just a few years – thanks to both expansion and acquisitions.

With over 2,500 employees, we work together towards a common vision: to create the world's leading camping chain and deliver memorable experiences for our guests – every day.

What else does the role involve?

The role also includes:

• Leading and distributing daily work in the reception and shop

• Ensuring staffing, quality, and structure

• Coaching and supporting seasonal staff

• Working with bookings, guest communication, and administration

• Driving upselling and shop operations

• Participating in improvement work and routine development

• Collaborating closely with the Destination Manager and other teams

Who are we looking for?

We are looking for you who are a confident and operational leader with business drive and a strong commitment to service.

To succeed in this role, we see that you:

• Have experience in reception work within hotels, camping, or the tourism industry

• Have experience in team leadership

• Enjoy an operational role where you switch between service, administration, and practical work

• Have an understanding of sales, preferably with B2B experience

• Are structured, solution-oriented, and humble

You have natural drive, take responsibility, and motivate others through your way of working. You see opportunities, build relationships, and contribute to a positive culture where both guests and colleagues thrive.

What do we offer?

With us, you get to be part of an ambitious company with both heart and forward momentum. The role gives you the opportunity to influence, develop, and grow – while working closely with both people and operations.

Our shared values guide our daily actions:

We Care – We work together with care for the guest, the employee, and the planet. We create an open and supportive environment where we challenge each other, learn from mistakes, and celebrate successes.

We Have Fun – By being ourselves and having fun together, we create a welcoming atmosphere for everyone we meet. Together, we create great memories for our teams, colleagues, and guests.

We Simplify – A forward-looking attitude, combined with the desire to learn, means we constantly improve and develop how we work. We make it easy for each other – it should be easy to do the right thing for both colleagues and our guests.

We Deliver Results – We focus on creating results for our guests, colleagues, and the entire company in everything we do. The goals are high, and we succeed best when we use both heart and mind.

We offer a workplace with good opportunities for development and thoughtful colleagues who share wisdom and laughter. Together, we want to continue our success story and grow with more stars who want to be part of building our future.

Conditions

The position is a permanent full-time role covered by a collective agreement, with an initial probationary period. Salary and terms are based on agreement. The work includes some weekend and evening work as well as shared on-call duties.

Application

Selection and interviews are conducted continuously, so do not wait to submit your application if this sounds like the right opportunity for you.

We work competency-based in our recruitment and focus on finding the person who best matches the job profile. For final candidates in the process, extracts from the criminal record register may be requested.

As a first step in our selection process, you may be asked to complete recruitment tests that help us ensure a fair and accurate match.