System Administrator for Cosmic – Region Jämtland Härjedalen

Do you want to become part of Region Jämtland Härjedalen – a region to look forward to and grow in? With us, you contribute to development and growth throughout the county and work to offer the best possible service, care, and support for everyone living in or visiting the region.

We offer a work environment characterized by collaboration, participation, and engagement, where both breadth and specialized expertise are valued. Here, you get the opportunity to develop in your role, whether you are new to the profession or have extensive experience.

About the Digitalization Department

The Digitalization Department is a strategic key function driving the region's digital development forward. We are responsible for the entirety of IT operations and IT development, system administration, and medical technology – ensuring that operations have stable, modern, and purposeful digital solutions that support both healthcare and administration.

With approximately 80 engaged employees, we are organized into four specialized units:

• Digitalization of healthcare
• Digitalization of regional development and support
• Digitalization of system support and infrastructure
• Digitalization of medical technology

Together, we form a broad and competent force combining technology, operational understanding, and development capability. We are located in centrally placed premises directly at Östersund Hospital, with Medical Technology located inside the hospital to provide fast and close service to healthcare operations.

Our strategy is based on combining internal competence with market strengths. Therefore, we primarily procure services for IT operations, administration, development, and medical technology from external actors – and ensure through professional management that the region receives high quality, good cost control, and future-proof solutions.

Number of positions: 1

Job Responsibilities

In the role of System Administrator for the healthcare information system Cosmic, you work closely with the system regarding configuration, testing, and support of its various functions. You are part of the first-line support for the system and solve problems/incidents/cases in close collaboration with Helpdesk and other equivalent functions.

Your main responsibilities:

• Administer, configure, and further develop functions in the system
• Document system settings, routines, and working methods
• Provide support and service via phone and our case management system
• Participate in troubleshooting and system changes

Qualifications

We are looking for someone who:

• Has a university education in a relevant field or experience deemed equivalent by the employer.
• Has experience working with the healthcare system COSMIC.
• Has the ability to translate technical problems into user-friendly explanations.
• Has experience working in a service-oriented environment with high demands on customer service.
• Has good knowledge of Microsoft 365.
• Has an understanding of operational processes within healthcare.
• Has the ability to communicate with both technology suppliers and operational users.
• Has the ability to identify, document, and follow up on deficiencies and suggest improvements.
• Has the ability to prioritize and handle several parallel cases.
• Has the ability to work both independently and in a team.

It is an advantage if you have:

• Experience in the administration of healthcare systems.
• Experience in customer communication via phone, email, and chat.
• Experience with case management systems (Jira, TOPdesk, or equivalent).
• Documentation skills and experience in writing manuals, routines, and guidelines.
• The ability to translate operational needs into technical requirements.

We believe you are a person who thrives in a dynamic and varied environment where no two days are alike. You have good analytical skills and experience working systematically with troubleshooting. As a person, you are self-reliant and take responsibility for your tasks while having a good ability to collaborate. In this role, you have many contact points and are comfortable communicating with both healthcare operations and suppliers. You are used to creating structure, planning, and prioritizing your work.

Furthermore, you have good knowledge of Swedish, both spoken and written. We place great importance on personal qualities.

Employment Type and Benefits

Employment type: Fixed-term employment.

In Region Jämtland Härjedalen, our work is permeated by our core values: we create value for those we serve, act with decisiveness, and strive to always be perceived as reliable. With us, you get the opportunity to work in an organization where these values characterize daily life and where your work truly makes a difference.

As an employee, you get access to a wide range of benefits via our benefits portal. We care about your health and offer a wellness allowance or wellness hour. At Östersund Hospital, you can also train for free at the Zefyren gym and participate in instructor-led sessions.

Selection and appointment may take place continuously during the advertising period, so we would like you to submit your application as soon as possible.

We have an established recruitment agency and therefore politely but firmly decline contact with ad sellers or other sellers of recruitment services.