Vacant job

Welcome to Team8, a company characterized by business development and entrepreneurship. We are currently in an expansive growth phase and here you have the opportunity to develop long-term in a company that invests in its employees. Do you want to work closely with customers and technology in a role where structure meets service? We are now looking for a delivery manager in telecommunications who wants to work closely with both customers and technology in a role where structure, communication, and service are central parts. With us, you will be responsible for the delivery of our telephony and switch solutions and ensure that each customer has a smooth and professional experience.

Do you have a technical interest, a strong drive, and a passion for creating high customer satisfaction? Then you might be the one we are looking for!

Become our next key person in delivery management for telecommunications.

About us

We offer telephony, print, IT, and AV solutions, services, and accessories to companies in the Nordic region. We help our customers find the right product or service based on their unique needs, ensuring that technology works efficiently and seamlessly; we simply create an easier workday for our customers. Here you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to become 45 employees and generate approximately 180 million in revenue by 2027 by delivering customer-unique and flexible solutions in telephony, print, IT, and AV solutions to franchise operators, industry organizations, and investment companies that value simplicity, optimized technology use, and first-class customer service.

Our core values and what we identify with at Team 8 are:

• Motivated
• Adaptable
• Team players
• Engaged
• Proud

You will be offered

• A work environment characterized by team spirit, at an employer where we develop together and take care of each other.
• A daily routine where the day goes fast, filled with joy and full speed ahead!
• A pleasant workplace in a bright and completely newly built office with good communications in Sickla/Nacka.
• To be part of an important team of competent employees in our effort to build first-class customer service for some of Sweden's leading franchise chains.

Job responsibilities

• Be responsible for the delivery of telephony and switch solutions to our customers.
• Ensure that all deliveries are carried out in a safe, efficient, and qualitative manner.
• Perform technical configuration and installation of customers' switch solutions.
• Lead customer meetings for planning and commissioning of solutions.
• Project manage, plan, and structure the delivery work from start to finish.
• Maintain good communication with decision-makers, suppliers, and operators.
• Handle administration related to ongoing deliveries.
• Continuously work on developing and following processes and routines within the role and business area.
• Act as a knowledgeable and service-oriented expert and conduct training and demos for customers and their staff on the platform.

We are looking for someone who

Has a great interest in technical problem-solving, is service-oriented, and identifies with our core values. Furthermore, you have:

• At least 3 years of experience in customer service with a focus on telecommunications.
• At least 1 year of experience in delivery work within telephony and switch solutions.
• Good knowledge of systems such as Excel and various CRM platforms.
• Very good ability to express yourself in both Swedish and English, in speech and writing.
• A structured work style and the ability to work independently, systematically, and accurately.

Solid experience in customer contact and an ability to create good customer relationships.

Meritorious

• Experience from telephony delivery.
• Knowledge of AI, integrations, and technical solutions.
• Experience in project management.

We offer the right person

• A daily routine where the day goes fast, filled with joy and full speed ahead!
• To become part of our brand - Team8.
• A pleasant workplace in a bright and completely newly built office with good communications in Sickla/Nacka.
• The opportunity to work together with professional colleagues, partners, manufacturers, operators, and industries.
• A job with an employer where we develop forward and take care of each other.
• Working hours are weekdays from 08:00 to 17:00, salary according to agreement.