Vacant job

ABOUT GRAND HÔTEL'S EVENT OPERATIONS

At Grand Hôtel, a large number of events are held annually – conferences, corporate events, private dinners, weddings, state visits, and international galas.

The hotel features 23 unique event venues, including the iconic Winter Garden and the classic Mirror Hall, which are some of our most well-known rooms.

Common to all our events is that we offer the highest possible quality – from food and drink to experience and execution. We are committed to combining the classic heritage with innovative and smart solutions to exceed our guests' expectations.

Regardless of the type of event, our focus is always the same: Complete guest satisfaction through five-star service.

To continue developing and ensuring the quality of our event department, we are now looking for an Event Manager Head Waiter who wants to lead our team of service staff during the execution of events. We are looking for someone who is genuinely interested in food and drink and has the ability to guide our guests to a memorable experience.

The work is scheduled for both weekdays and weekends, with working hours during both day and evening – with a focus on evening shifts.

THE TEAM

The team you will lead consists of several permanent waiters, runners, and furniture staff. Within the team, there is strong competence and extensive experience in event execution. The group is characterized by camaraderie and a desire to always have fun together.

As a head waiter, you will also have close communication with the project managers, kitchens, and other departments involved in the events, with the goal of ensuring high guest satisfaction.

ABOUT THE ROLE

As the Event Manager Head Waiter, you are responsible for the operational management and ensuring that our Leading Standards are followed to guarantee five-star service. You ensure that operations maintain the highest level in terms of quality, efficiency, customer satisfaction, and profitability.

You are the guests' primary contact during events and a natural leader for the service team. The role requires you to be a confident leader who can delegate, take responsibility, and maintain a holistic view. You switch quickly between tasks and are present where the need is greatest.

You are the operationally responsible head waiter for the Event Department and actively participate in creating fantastic events from start to finish.

YOUR RESPONSIBILITIES

• Oversee upcoming events and bookings

• Plan, staff, and follow up

• Maintain close communication with the kitchen and ensure quality service

• Stay updated on finances and optimize orders and inventory

• Actively participate in training and development of staff

• Ensure that staff behavior and competence align with Grand Hôtel's goals

• Contribute to good communication with other departments

• Ensure compliance with laws and agreements

• Speak in front of larger groups in Swedish and English when needed

WHO ARE YOU?

• You are a positive, structured, and passionate person

• You are confident in yourself and your professional role

• You have a warm personality and a natural smile

• You have several years of professional experience in restaurants, events, or banquets – preferably with international experience and from both small and large events

• You have experience leading teams

• You have documented education in the field or equivalent experience

• You are fluent in Swedish and English, both spoken and written (additional languages are a plus)

WE OFFER

• An exciting challenge and a stimulating job at one of Sweden's most iconic hotels with over 300 employees

• An international workplace with a vibrant culture and world-class events

• A dynamic work environment with great opportunities to influence the experience

• Permanent full-time employment with a six-month probationary period

• A workplace where staff make a difference and where we together create memorable experiences for our guests

• Grand Hôtel is a wholly owned subsidiary of FAM AB and Sweden's only hotel in the Leading Hotels of the World

We conduct background checks as part of the recruitment process. Selection and interviews are ongoing.