Vacant job

• Be the face of the branch by offering the best possible service and interaction to Swedbank's retail and corporate customers.

• The tasks are varied and include handling service issues in unbooked customer meetings and working nationally with service issues via incoming phone calls.

• Contribute to our goals through an efficient working method with a strong focus on increased accessibility, customer satisfaction, and proactivity.

• Collaborate and build good relationships with colleagues within the bank to develop our customers' financial health, identify customer needs, and refer when other expertise is needed to create added value in the customer meeting.

• Further develop and broaden your skills – there are several career opportunities within the bank and personal development is encouraged.

• Be passionate about service, put the customer first, and contribute to customer satisfaction by being proactive in customer meetings, having good business acumen, and being solution-focused.

• Have an interest in informing about our products and services to our retail and corporate customers, as well as the ability to digitalize and guide customers in our digital channels.

• Have an open mind, be curious about and adaptable to new working methods.

• A strong personal drive, the ability, and willingness to contribute to both individual and collective goals.

• Personal and professional development through self-leadership and continuous development.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when suitable for the role.

• Benefits such as our employee bank product offerings, pension plans, stock-based reward programs, and voluntary group insurance.

you will have the opportunity to work at one of Swedbank's largest service offices on Södra Hamngatan in Gothenburg. You will work in an environment characterized by a high customer flow where you are expected to be adaptable and curious about new working methods. The service office's focus areas are accessibility, customer satisfaction, and proactivity, and you will have the opportunity to work with service issues both locally and nationally. With a positive attitude and a willingness to take on new challenges, you will thrive and succeed with us. As a leader, I expect a strong personal drive and self-leadership. If you are someone who has the will, is passionate about, and loves to provide world-class service, I am confident that you will thrive in my team.

Location: Gothenburg city center, Södra Hamngatan 27

Hiring manager: Isabelle Drakenblad

We may start the selection process during the application period and welcome your application as soon as possible.

We have made our selection process for recruitment and therefore request no contact with advertising sellers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.