Customer Success Manager

Do you want to step into a strategic key role where you combine business, relationships, and technology – and where you have significant responsibility for maintaining and developing a customer portfolio through clear ROI, high adoption, and strong C-level relationships? At Omnitas Consulting, you will be the "spider in the web" between the customer, sales, implementation, and monday.com – in a team that works collaboratively, quickly, and without prestige.

This is a full-time position with immediate start (considering notice period).

About the Company

Omnitas Consulting AB is a leading monday.com partner with a strong and growing customer portfolio – from small companies to large enterprise clients. Omnitas helps customers standardize and scale smart working methods in monday.com, focusing on business impact, clear processes, and long-term benefits.

The culture is team-first, high energy, and high efficiency. Here, responsibility and pace are combined with lots of laughter, humility, and a clear "ask for help early" mentality.

About the Role

As a Customer Success Manager, you have strategic responsibility for an existing customer portfolio. You ensure retention and growth by driving adoption, risk management, relationship building, and customer plans linked to KPIs and ROI. You work closely with the customer's super users and decision-makers, collaborating closely with Account Managers, implementation consultants, and monday.com contacts.

The role suits you if you enjoy being advisory, structured, and proactive – and thrive on both challenging and supporting the customer to create lasting impact.

Examples of Responsibilities:

• Own and develop a customer portfolio focusing on retention, expansion, and long-term customer loyalty.
• Conduct QBR/EBR and strategic customer dialogues focusing on goals, KPIs, and ROI.
• Build strong relationships with C-level executives, decision-makers, and super users.
• Identify risks early, drive actions, and secure clear renewal plans.
• Drive adoption and change in the customer's working methods – create user acceptance and governance.
• Show, demo, and train in new functionalities and best practices in monday.com.
• Collaborate with sales, implementation, and monday.com to ensure delivery and customer value.

Your Profile

We are looking for a strategic, proactive, and commercially sharp individual who enjoys owning a portfolio and driving clear customer initiatives. You are comfortable engaging with senior stakeholders, have high integrity, and "skin in the game" – you dare to challenge the customer when necessary, without losing the relationship.

You have a strong structure in your work approach and enjoy understanding the customer's processes in depth. You are technically curious and can quickly become an expert in monday.com and working methods – not as a developer, but as a credible advisor.

Since the role involves daily contact with monday.com and many customer dialogues in English, very strong English skills are essential.

Qualifications

• Experience in customer responsibility with clear ownership, e.g., Customer Success, Key Account, Account Manager/Executive, or similar.
• Familiarity with stakeholder management with senior decision-makers and delivering presentations/training.
• Ability to work in a structured and proactive manner with prioritization, risk management, and follow-up.

Preferred:

• Experience from SaaS or cloud-based platforms.
• Familiarity with CRM systems (e.g., Salesforce/HubSpot or similar).
• Experience with monday.com, Make, or other workflow/automation tools.
• Experience in change management and adoption in customer organizations.

Interested?

Do you want to take a central role in a high-performing team where you can combine customer development, strategy, and technology – with the goal of clear customer benefit and ROI? Apply as soon as possible, as selection is ongoing.