Vacant job

Welcome! We are looking for someone who wants to work extra in our hotel reception during evenings and weekends, with passion, inspiration, and care for our guests, the planet, and colleagues at one of the world's most sustainable hotels - The Wood Hotel by Elite. We are now looking for you who want to join us on our journey to become the largest tourist destination in Northern Sweden.

About the position

In this role, you will work in the hotel reception.

As a receptionist, you are responsible for providing the best possible service to guests and are passionate about the meeting between people. You will work in an engaged service team at the heart of the hotel, thus having the joy of being our guests' first contact and impression of the hotel, while also being responsible for the feeling when guests leave us. As a receptionist, you have a strong sense of service and quality, as well as a keen interest in upselling. You should be motivated by turning challenges into opportunities – no day at a hotel is like another.

We are looking for someone who preferably has experience in similar work. In the role of receptionist, you will greet guests with great joy and a high level of service. You enjoy working with guests, finding solutions, and providing the best service so that all our guests are satisfied and want to return to us.

You need to be willing to juggle many tasks at once while always prioritizing your service to guests and maintaining a high standard. At our hotel, we take care of our guests and ensure they have a fantastic experience with us.

Qualifications and personality

As a person, you are responsible, engaged, positive, and structured. You demonstrate passion, inspiration, and care in your way of being. Furthermore, you have a good ability to prioritize even under stressful working conditions. Good knowledge of Swedish and English, both spoken and written, is a prerequisite; additional languages are an asset. You are solution-oriented and creative, social, and skilled at communicating and collaborating. We want to work with someone who is unpretentious, can give and receive feedback, and is a team player who views work with both humility and joy. We want to continuously develop and hope that you want to be part of driving the hotel forward with us. We promote diversity, equality, and personal development, creating an inclusive and supportive work culture.

About The Wood Hotel By Elite On October 14, 2021, we opened The Wood Hotel in one of the world's tallest wooden buildings. In the 20-story wooden building, we have 205 modern hotel rooms, a large conference hall for up to 1200 people, several conference and meeting rooms, three restaurants, a sky bar with a rooftop terrace, and a VANA spa with a spectacular panoramic view. The hotel investment is among the top as one of the most sustainable hotel constructions carried out in the Nordics. The proximity to nature, the intricate architecture, and all the unique experiences offered make the hotel a unique travel reason and the gateway to a completely new destination for both national and international guests. The Wood Hotel is a signature hotel with a timeless and stylish design; our motto "Less is More" should not only permeate the hotel's visual identity but also the entire customer journey, operations, and the hotel experience guests encounter right at the door. The hotel tells a story in its details, in all the experiences that guests take in with their senses, with the people already in the hotel, as well as those who come as guests and visitors. The guiding words are passion, inspiration, and care, based on the vision we have to contribute to making the contemporary guest's everyday life both easier and better.

Practicalities:

• Working hours: Varying between 07:00-22:00 weekdays and weekends
• Extent: Hourly employment
• Start: By agreement
• Salary: According to agreement
• For questions about the position, contact: Reception Manager Wilma Djärv, [email protected]
• Application deadline: Selection will be ongoing, so we recommend that you do not wait with your application!

We look forward to hearing from you!