Vacant job

Customer Service Team Lead at Proteinbolaget

Are you interested in working for a leading company in supplements and fitness and becoming part of a successful business? Proteinbolaget is looking for a communicative and service-oriented Customer Service Team Lead who wants to take on a cohesive team. Are you looking for a new challenge? Take the opportunity, apply for the position, and become part of Proteinbolaget – ongoing selection!

Information about the position

Professionals Nord is recruiting a Customer Service Team Lead for Proteinbolaget. The position is a direct recruitment, which means that the recruitment process is handled by Professionals Nord and you will be employed directly by Proteinbolaget. This recruitment process is managed by Professionals Nord, and any questions regarding the position should be directed to [email protected] (mailto:[email protected]).

With a wide range of supplements and health products, Proteinbolaget represents a destination for training and health. The vision is clear: to guide customers through the jungle of supplements and sports nutrition, making healthy lifestyles easier, more fun, and accessible to everyone. Being part of Proteinbolaget means working in a fast-paced and fun environment. You will be part of a group that enjoys doing fun activities together, such as go-karting, paintball, or a nice after-work in their new beautiful premises. Quarterly conferences are organized with the entire company, contributing to camaraderie and knowledge.

You will be offered

• A key role involving a lot of responsibility where you lead your team towards set KPIs
• A fun and dynamic workplace surrounded by driven and lovely colleagues

Responsibilities

As a Customer Service Team Lead, you are responsible for leading a small team geographically dispersed and the daily operations, with 15–25% of your time dedicated to leadership, while the remaining time is spent operationally as part of the team. You ensure that the team achieves set KPIs, with a focus on customer satisfaction and quality. Your work involves analyzing deviations, taking actions, and collaborating with relevant departments to drive improvements and optimize processes.

• Handle customer service issues via email and chat
• Manage the order handling of corporate customers
• Conduct weekly meetings and individual 1:1s with the team
• Analyze results and work proactively to develop processes and ways of working
• Work operationally with the team in the daily operations

We are looking for someone who has previous work experience in customer service. It is a plus if you have documented leadership experience, but at least good leadership qualities. You have good system knowledge and are adept at navigating various business systems. Furthermore, you have good knowledge and are comfortable in Swedish and English both verbally and in writing. We are looking for someone with a genuine interest in supplements, fitness, and health, who looks forward to learning a lot in their new role.

It is a plus if you are proficient in Norwegian or Finnish and have previously worked in any of the systems Zendesk Explore, Business Central, or Ongoing Warehouse.

For this position, personal qualities are important, and we are looking for someone who is customer service-oriented and passionate about creating positive customer experiences. You have natural leadership qualities and a strong analytical ability that helps you identify patterns, understand the causes of challenges, and suggest improvements. You are a team player with good collaboration skills and the ability to communicate clearly and inspiringly with both colleagues and customers. Your communicative strength makes you an effective team leader who creates engagement and drives the team towards common goals. If you enjoy a role where you can combine strategic thinking with operational responsibility, you are the right person for us.

WORKING HOURS: Every other week, you work in the morning or afternoon. Morning: Monday-Friday 7-16. Afternoon: Monday-Thursday 10-19, Friday 7-16.

START: According to agreement

WORKLOAD: Full-time

LOCATION: Örebro

SELECTION: Ongoing

CONTACT: Lovisa Berglund

#Proteinbolaget, #Teamleader, #customerservice

Apply for the position below by filling in your information and attaching documents. Feel free to log in to "My Pages" after confirming your account, where you can create your candidate profile, increasing your chances of getting your dream job! We review applications continuously and may have progressed with candidates before the ad is closed. Unfortunately, we do not accept applications via email, but if you have any questions about the position, please feel free to contact us at [email protected] (mailto:[email protected]).