Vacant job

Akzo Nobel Decorative Coatings AB is a leading paint company with a strong focus on innovation and sustainability, developing, manufacturing, distributing, and selling paint, varnish, filler, and wood protection products to professional painters and consumers. We operate in all Nordic countries, and our Nordic headquarters is located outside Malmö. Our portfolio includes the well-known brands Nordsjö, Sadolin, Cuprinol, Pinotex, Polyfilla, and Hammerite, all of which contribute to making homes and public places more beautiful with color and shades.

Are you service-minded, enjoy problem-solving, continuous improvements, and like us, love quality work? Then apply for our summer job as a Customer Service Agent!

What can AkzoNobel offer you?

At AkzoNobel, you will encounter a warm and welcoming atmosphere, where we work together with a focus on innovation and sustainability to achieve our goal of being a world leader in the paint industry. Diversity enriches our workplaces, and we actively work with our employees to ensure they thrive and develop. We strategically work to become a better employer. This has resulted in us being named one of Sweden's Career Companies and receiving the Top Employer certification for 2025. We offer you an international work environment where you will take on rewarding and challenging tasks that broaden your horizons and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome to us!

What will you work on during the summer?

As a summer temp in our customer service, you will be part of our Quality Team consisting of six people. We work together to ensure that customer complaints are handled professionally, with a focus on quality and continuous improvements. Practically, this means you will analyze complaints and their root causes.

You are expected to contribute to AkzoNobel's business results by providing good service and maintaining good relationships with our customers. You will answer questions and handle complaints from customers in a friendly, correct, and efficient manner. You will register complaints and forward quality issues to AkzoNobel's technical service and monitor the responses. Furthermore, you will handle complaints coming from franchise stores and our own stores.

The summer job is from June 9 to August 15. You will report to our Nordic Customer Service Manager.

Who are you?

As a person, you are service-oriented and thrive in an environment characterized by sales, high tempo, and constant changes. You are communicative, stress-resistant, structured with the ability to see the big picture. Furthermore, you have a positive attitude and are a solid team player. In addition:

• You are service-minded and always put the customer first
• You speak and write Swedish, which is a requirement, and you have very good knowledge of English. Speaking Danish is a big plus.
• Familiar with administrative tasks
• Good communication skills as you will communicate with many different functions, customers, the sales team, production, etc.
• You have completed high school.
• Solution-oriented, with a good understanding and interest in processes and improvements.
• Good knowledge of MS Office and Excel. If you have experience with business systems like SAP, Dynamics, or Case Management, that is a big plus.
• Able to manage and prioritize tasks.

Your application

At AkzoNobel, we are very committed to ensuring an inclusive and respectful workplace where all our employees can be their best selves. We strive to embrace diversity, tolerance, and respect. Our recruitment process plays a significant role in this journey as it lays the foundation for a diverse work environment. For this reason, we train and educate our Talent Acquisition Partners and hiring managers to understand and manage our unconscious biases. Through this work, we strive for awareness and to take action when necessary. In our organization, all qualified applicants are treated from an equal and equitable perspective – regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age, or disability.

Don't hesitate, take the step and submit your application today for your chance to work with us! We review applications continuously and unfortunately do not accept applications via email.

For further information about the position, please contact Pertti Bassing, Nordic Customer Service Manager, 0708351640

For more information about the recruitment process, please contact Samuel Johannesson, Talent Acquisition Partner, samuel.johannesson@akzonobel.com