Vacant job

As a case officer at the Swedish Transport Administration, you help facilitate the everyday life for residents and businesses across Sweden. You do this by contributing to the infrastructure of the future.

Case Officer - Case Reception Job Responsibilities

We in the Planning area are now looking for a case officer for Customer Service and Diary. With us, you will gain broad insight and good knowledge of the entire Swedish Transport Administration as you will receive inquiries about the entire organization's operations and respond to/refer them correctly. You will primarily handle incoming customer cases via phone and written communication in the case management system. Diary management and registration of documents will also occur.

This role suits you who thrive in customer meetings, want structured and similar administrative tasks, but can also work independently. The position mainly involves daytime work with flexible working hours, but shift work after regular working hours, including night shifts, occurs approximately every 6 weeks.

At the Swedish Transport Administration, we work to conduct unbiased recruitment, and in line with this, our focus is on candidates' skills and potential. The questions you will need to answer when submitting your application will therefore form the basis for our initial selection. Unless stated otherwise in the advertisement, we would like you to attach your CV. We have stopped requesting personal letters as we do not include them as part of the selection basis.

The placement location is the Swedish Transport Administration's office in Härnösand.

Do you wish to work partially remotely? In this position, there may be an opportunity to work from home for up to 40 percent of your working time after the introduction period.

What happens next? If you proceed in the recruitment process, you will be required to complete web-based tests that will be sent out digitally shortly after the application deadline has passed. For candidates who then proceed to the interview, these will take place via Skype and are planned to occur in weeks 21-22/2025. We will keep you informed regularly via your provided email. We primarily use email (from the address: noreply@heroma.se) to send out notifications and invitations. Please check your inbox and spam folder regularly during this time to ensure you receive all information from us.

#LI-Hybrid

Who are you?

As a person, you have good collaboration skills as you will have broad contact areas within the Swedish Transport Administration in the role of case officer. You can explain what applies in a pedagogical way and if something has gone wrong, you are confident enough to stand up for the regulations. Furthermore, you are meticulous and enjoy having order and structure. You have a good ability and enjoy working systematically according to established routines. You are analytical and easily adapt to changing circumstances and see opportunities in changes.

We are looking for someone who has:

• completed high school education
• current experience in responding to customer inquiries in support/customer service, both via phone and email
• good computer skills and recent experience with digital case management
• very good knowledge of Swedish and English, both spoken and written.

It is advantageous if you have:

• worked with case management and/or diary management in public/state operations
• recent experience of working shifts/unusual hours.

The questions you will need to answer when submitting your application will form the basis for our initial selection. Unless stated otherwise in the advertisement, we would like you to attach your CV. We have stopped requesting personal letters as we do not include them as part of the selection basis. If you have protected personal information, you should contact the responsible manager for recruitment so that your application is handled according to special procedures. You can find the name and contact details of the manager in the advertisement.

In Planning, you are the entry point to the Swedish Transport Administration for those we exist for: citizens and businesses. The public's access to our service offerings and to us as an authority is important. That is why we want to fully take advantage of the opportunities of digitalization. We need smart e-services and efficient handling of both cases and documents.

At the Swedish Transport Administration, we work to bring Sweden closer. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.