Customer Service Representative

Do you have a strong technical interest and a passion for delivering first-class service? Would you like to work in an international environment where you have the opportunity to develop in both IT and customer management? We are now looking for a Customer Service Representative for Comintelli – a perfect opportunity for you who want to take the next step in your career and become part of a growing tech company!

ABOUT THE POSITION

Comintelli is a leading player in market intelligence and analysis tools and is in an exciting phase of expansion. After the summer, they will have moved into the historic Gamla Posthuset at Vasagatan 7A – a modern and inspiring workplace with shared spaces, conference rooms, and activities such as yoga and after-work events.

In the role of Customer Service Representative, you will play a crucial role in Comintelli's customer support. You will be an important link between customers and the development team, working with troubleshooting, support, and user training. This is a role that gives you the opportunity to further develop in technical support and customer relations.

You will be part of the Revenue team and report to the sales manager, but work closely with the team leader, who will be your mentor and contact person in your daily work.

You are offered

• The opportunity to work in an international, forward-leaning environment
• Flexible working hours and the possibility of hybrid work
• Career opportunities within Comintelli

JOB RESPONSIBILITIES

Tasks

• Communicate solutions to customers or escalate technical issues to the development team
• Contribute to customer training and user support to ensure a smooth experience
• Troubleshoot and identify issues – determine whether it is a bug or a user question
• Manage and follow up incoming customer cases in Comintelli's case management system (ZenDesk)

WE ARE LOOKING FOR YOU WHO

• Is communicative, service-oriented, and enjoys customer contact.
• Has previous experience in customer support, IT support, or a similar role.
• Has a strong technical interest and enjoys solving problems independently.
• Has a post-secondary education in IT, technology, or equivalent work experience.
• Is fluent in Swedish and English, both spoken and written – many of Comintelli's customers are in the USA.

It is a merit if you have experience with ZenDesk or other case management systems or if you have knowledge of German. It is also an advantage if you are willing to work fully or partially during American working hours.

To thrive in the role, we see that you have a natural sense of service and a solution-oriented attitude. You enjoy working independently but also thrive in a team where collaboration is a key factor. Since the role involves a lot of customer contact, it is important that you have strong communication skills and can adapt your dialogue based on different customers' needs. Furthermore, we see that you have a strong technical interest and a desire to understand how systems work in depth – you see troubleshooting and finding solutions as a challenge rather than immediately escalating issues.

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.