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Operator/Coordinator - Railway Fault Resolution Job Responsibilities

Together with your colleagues at the railway traffic control center, you will be responsible for coordinating and documenting urgent deviations in the Swedish Transport Administration's facilities.

Your tasks include monitoring, prioritizing, and managing deviations on the railway. You will do this by receiving incoming phone calls or alarms via various systems, and then operationally alerting, directing, and leading designated contractors for fault resolution and preventive maintenance. You play a crucial role in the collaboration between emergency services, police, and the Swedish Transport Administration that arises during various types of interventions. You will have contact with other authorities in connection with accidents and other serious incidents, documenting all events and actions in our support systems. Your work also includes monitoring and handling alarms from surveillance cameras.

An important task is to document all events and actions in our IT and case management systems. When developing or establishing new facilities, you will participate in implementing changes in our function.

Your workplace will be in a control room at the Stockholm Traffic Central, and your working hours will follow a shift schedule with hours around the clock and every day of the year.

This position is suitable for you who enjoy working together with others in a team and coordinating/leads events. You thrive in shift work with uncomfortable hours. You have an important role for the Swedish Transport Administration and society, and therefore we want to invest in you with comprehensive internal training at the Transport Administration School in Ängelholm to help you feel comfortable in the role. The job title is Operations Technician.

We care about our employees and have a good working environment and positive work climate at the traffic central.

Does this sound like an interesting job for you? Check the link at the bottom where you can hear one of our operations technicians, Linda, talk about the job.

A prerequisite for working as an operations technician is that you pass the health examination. The Swedish Transport Agency requires a health examination and health status for personnel with significance for traffic safety. You can read more about the requirements regarding the health examination in the Swedish Transport Agency's regulations.

In this recruitment, we will have tests in several stages and a health check. To avoid missing important information about your application, please ensure you stay updated via "My Career Page"! We primarily use email (from the address: noreply@heroma.se (%5Bobject%20Object%5D)) for sending out notifications and invitations. Check your inbox and also your spam folder regularly during this time to ensure you receive all information from us! You may also want to add that email address to your contacts.

The employment is classified in a security class. For employment, a satisfactory result in the security review is required, conducted in accordance with the provisions of the Security Protection Act (2018:585).

Since the work involves monitoring in a control room environment, there are high demands for problem-solving, good attention, multitasking ability, and concentration. You should be able to quickly identify problems that arise in the facility.

This is an operational activity, and you should feel comfortable with rapidly changing conditions and be able to adapt to new circumstances while maintaining your composure in stressful situations. The position involves many internal and external contacts that require good collaboration skills. It is important that you feel comfortable quickly handling and compiling information, as well as communicating and conveying messages clearly and informatively, while contributing to a positive atmosphere.

We are looking for someone who:

• has completed upper secondary education or other education combined with relevant and current work experience that we assess as equivalent.
• has experience working with multiple digital tools simultaneously across several screens.
• has good knowledge of Swedish in speech and writing.
• has good vision and normal color vision - it is a prerequisite for working in the position that you pass the health examination.

It is advantageous if you:

• have relevant experience working with monitoring/coordinating (e.g., at an alarm center, operations center, or similar).
• have recent experience working shifts during the day, evening, night, and weekends.
• have experience working in the railway sector.

The questions you will need to answer when submitting your application will form the basis for the first selection we make. If nothing else is stated in the advertisement, we would like you to attach your CV. We have stopped requesting a cover letter as we do not include it as part of the selection material. If you have protected personal information, please contact the responsible manager for the recruitment so that your application is handled according to special procedures. You can find the name and contact details of the manager in the advertisement.

At Trafik, you work at the center of events to make our transport system function for all of Sweden's thousands of travelers - around the clock, year-round. We plan, lead, and monitor traffic on 98,500 km of state roads and 14,200 km of state railways. Our task is to ensure that the roads are passable, that trains arrive on time, and that traffic information is current.

At the Swedish Transport Administration, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.

about what it is like to work as an operations technician in the railway sector

https://www.youtube.com/watch?v=w2v64Y-aWgU

about what it is like to work with us

https://www.trafikverket.se/om-oss/jobba-hos-oss/#det_har_far_du_som_anstalld_hos_oss