Vacant job

Danske Bank puts the customer in focus. Through a stable and value-based operation, we create conditions for excellent customer terms. We are currently looking for individuals who want to be part of our team and help us serve our private customers!

ABOUT DANSKE BANK:

Danske Bank is a Nordic bank with strong local roots and global branches. With over 145 years of experience, we have assisted people and businesses in the Nordic region to realize their dreams and ambitions. Danske Bank has over 19,000 employees in 16 countries around the world and serves our 3.4 million private customers, corporate clients, and institutional customers. In addition to banking services, we also offer life insurance, pension services, mortgage loans, wealth management, real estate, and leasing services.

ABOUT THE POSITION:

In our customer service at Danske Bank, you play a central role in helping customers with a variety of questions. Your tasks include informing about the bank's products and services, as well as educating customers so they can resolve simpler matters on our website or in the banking app themselves. Our ambition is to resolve the customer's issue at the first contact. Your primary communication channel will be phone, and to some extent also email and chat. You will also actively conduct needs analyses where you tailor the bank's services and products to each customer's specific needs. In addition to your tasks, you will also be offered a certification in information provision of securities.

In the customer service department, customer satisfaction and availability are our top priorities, and we place great importance on ensuring that every customer receives the right help, at the right time, and through the right channel.

WHO ARE YOU?

We are looking for someone who combines knowledge and engagement in an outstanding way. You are a natural team player, someone who not only shares their knowledge but also actively participates in meaningful discussions and dialogues. You are an initiator, always ready to contribute new and innovative ideas that enrich our work.

For you, development is a given. You seek support and constantly strive to grow and improve. Your ability to include and create a strong team spirit is a core component of your working style.

Your own goals are clearly defined and the driving force behind your work efforts. You are an active listener and open to other perspectives, always with an eye for the whole and an understanding of how your work benefits both the bank and the team. Your perspective is outward-looking, you ask questions and seek feedback, and you embrace openness and transparency.

WE ARE LOOKING FOR YOU WHO:

- Have a complete high school education

- Master Swedish and English in speech and writing

- Have good computer and system skills

We prefer that you have knowledge of or an interest in economics, preferably in securities, as well as general work experience. It is a merit if you have an academic education in this area, but it is not a requirement.

PRACTICAL INFORMATION:

Start: 22/4 Location: Linköping Employment type: Full-time, permanent position with an initial probationary period Working hours: Monday to Friday within the framework of 07:45 – 18:00 Salary: Individual salary setting, collective agreement applies Contact: rekrytering@workz.se

WE OFFER YOU

Workz specializes in customer service and offers not only comprehensive training but also ongoing training in communication, customer management, and business professionalism. After completing the training, you will also be certified in customer service.

In addition to this, you will receive collective agreement terms, healthcare allowance, and a dedicated operational manager who supports you in your development and is always available to help you as a consultant.

We are proud to offer our consultants a safe working environment and opportunities to grow, both personally and professionally!

APPLICATION

We conduct tests as the first step in the recruitment process. The test will be sent to your email immediately after application and must be completed to become a current candidate in the recruitment process.