Vacant job

Concentrix is a global company specializing in technology and service that supports the brands of the future in over 70 countries. With some of the world’s largest and best-known brands in our client portfolio, there’s a good chance you’ve already interacted with one of our 440,000 colleagues at Concentrix without even knowing it! Our employees deliver the next generation of customer experience and help companies build better relationships with their customers.  

If you want to grow in your career and be inspired, we encourage you to apply for the role of travel agent in customer service for SAS, Scandinavia’s leading player in the air travel industry. You will be part of a community of employees supporting SAS Norwegian and Swedish private customers. For this role, you will work at our office in Helsingborg.   

About the position   

Your daily work involves providing the best possible customer support to SAS Swedish customers via phone and chat regarding issues related to flight bookings, products, payment methods (credit, vouchers, and loyalty points), baggage and meal accessories, online services, and much more! You provide accurate information and can modify existing bookings for both time and destination, name changes, special service requests (wheelchairs, special assistance, pets), and cancellations. Furthermore, you are an expert in planning and delivering smart solutions to customers in difficult situations (schedule changes, delays, and cancellations) by modifying bookings and supporting with refunds. You create a strong customer relationship and inform about the client’s loyalty program for the best possible experience! The position offers you the opportunity to develop and specialize in areas of knowledge where your expertise can add value to our clients’ premium customers. Through your experience and professional customer service skills, you can shine in your role and create great opportunities for yourself and SAS!  

We are looking for you  

You are proactive and an expert at listening and always take into account the customers' needs. You are positive and energetic by nature and always strive to provide the best possible customer service with your professionalism and commitment. You have good social skills and can express yourself well both verbally and in writing in Swedish and English. You thrive on independent tasks and have the ability to quickly adapt to changes and handle stressful situations with a calm demeanor. You have good computer skills and management of administrative tasks, such as data entry.  

• You speak and write fluently in Swedish (C1) and English (B2), and have a certain understanding of the Norwegian language, as Norwegian calls may occur.
• You can work weekdays 07:00-19:15 and holidays 09:00-18:15  
• You can work on-site at our office in Helsingborg  
• You are at least 18 years old  
• You have good computer skills  
• Experience in customer service and/or within the travel industry is a great advantage!  

Your benefits  

Career and personal development!  

We will ensure that you receive the right training from the start through a comprehensive training program of a total of 7 weeks, where theory and practice are mixed, and where you will practice receiving customers with support behind you. Furthermore, you will work with modern equipment and receive continuous support to succeed in your new role! At Concentrix, there are also opportunities for career advancement - about 80% of our leaders and managers have been promoted internally!  

• A total of 7 weeks of training period.  
• Collective agreement with Unionen.  
• The chance to be part of a brand new, fantastic team from the beginning!  
• Close to the central station in Helsingborg. 
• 25 days of annual paid vacation, wellness allowance of 3500kr/year, and other distinctive employee benefits, including a pension system.  
• A wonderful corporate culture in an inspiring and open work environment.  
• Good career opportunities for internal development!  

Details about the position:  
 
Start date: 2025-04-28  & 2025-05-12
Employment type: Permanent with a 6-month probationary period, employment rate 100%.   
Working hours: Monday - Friday: 07:00-19:15 and Saturday - Sunday: 09:00-18:15 (your working hours will be scheduled in shifts during the specified opening hours of 40h/week). 
Workplace: Concentrix office in Helsingborg at Rönnowsgatan 8C.

Does this sound interesting to you? Selection and hiring are ongoing, so apply today!