Vacant job

NOHA Sweden AB is a Swedish security company that is part of the international APi Group. NOHA Sweden AB operates nationwide and is present throughout Sweden divided into eight locations: Svedala, Osby, Halmstad, Gothenburg, Uddevalla, Stockholm, and Sundsvall with an office in Hyllie, Malmö.

Are you an open person with structured thinking and skilled at handling customers? Do you have a service-oriented attitude and enjoy delivering effective solutions? Our business is growing, and we need a skilled customer service representative for our office in Stockholm/Vårby.

About the role:

We are looking for someone who wants to contribute energy and expertise to our Customer Service and Support team! You will assist in all customer service-related tasks on a daily basis. We expect you to be present at our office in Vårby, but you will be part of our talented Customer Service and Support team located in Osby. You will report to the manager of Back Office, who is based in Uddevalla. We believe that interaction, communication, and accuracy are prerequisites for successfully embracing the role.

We are looking for someone who:

Has good IT skills, excellent service and communication abilities, both in Swedish and English.

Has knowledge of Excel.

Customer service is NOHA's face to our partners and customers, which requires you to be customer-focused.

You should represent the department and NOHA well, be proactive and outgoing, and be able to juggle multiple tasks simultaneously.

Is structured and has the ability to prioritize tasks during a varied workday.

Is self-driven with strong analytical and systematic skills.

Is solution-oriented, proactive, and service-minded.

Is good at building relationships with a strong customer focus.

Has excellent communication skills, both verbally and in writing.

Responsibilities:

Receiving and processing customer inquiries via phone and ZenDesk to increase NOHA's sales and results.

Handling switchboard and telephony.

Managing contracts.

Staying updated on products and services, systems, routines, and processes within NOHA, as well as relevant market information.

Coordinating the customer inquiry process from start to finish. Handling complaints and deviations according to the deviation management procedure.

Creating new customers in Visma SPCS, updating customer information, and working according to NOHA's routines, processes, and guidelines.

Contributing to the growth of NOHA's service offerings, training, product portfolio, and sales to new and existing customers.

Completing assigned tasks and having a very good user experience with NOHA's applicable systems and tools.

Qualifications:

Experience in customer service and support, administration.

Structured with excellent collaboration and communication skills.

Good IT knowledge.

Fluent in Swedish, both spoken and written, and good knowledge of English.

Experience from an operational service organization and experience with business systems like Visma Administration 2000 is a plus.

NOHA Sweden AB offers:

An exciting role in an industry-leading company with an international owner.

Collective agreement with associated occupational pension and insurance.

Wellness allowance.

Training and professional development.

Great colleagues.

Other:

Scope: the position is a permanent full-time employment with an initial probation period of 6 months.

Start date: by agreement.

Location: Stockholm/Vårby.

We welcome applicants from diverse backgrounds and experiences.

Selection and interviews are ongoing, and the position may be filled before the application deadline.

If you have questions about the role or the company, please feel free to contact:

Nora Kovács, Head of Back Office, 0522–495492.

Sarah Helldal – HR Generalist, 010–1636232.

Peter Sparf – Union representative +46 35 260 30 03.

About NOHA

NOHA is a leading provider of preventive fire and safety solutions for commercial buildings in Scandinavia, experts in fire and safety solutions for the maritime and land-based industries, and a globally recognized manufacturer of fire hydrants.

NOHA helps save lives and assets by providing the equipment, service, and training that customers need to be prepared to handle the first 15 minutes (#1F15M) after an unforeseen event until professional help arrives.

In recent years, NOHA has expanded and now has nationwide service teams in both Sweden and Norway, in addition to a new modern factory in Norway. Today, we are about 150 passionate individuals at NOHA across 13 locations; Svedala, Osby, Stockholm, Halmstad, Gothenburg, Uddevalla, Sundsvall, and Malmö in Sweden, as well as Stavanger (head office), Oslo, Bergen, Trondheim, and Ålesund in Norway.

NOHA in Scandinavia has a turnover of approximately 300 million and is part of APi Group, a world-leading group in fire and safety.