Are you a problem solver with a technical interest and a genuine commitment to customer service?

Do you have a drive to help customers, solve technical problems, and work in a close-knit team? Then this could be the right role for you!

We are looking for a customer service representative in technical support who enjoys guiding customers through their technical challenges and providing top-notch service. If you are the kind of person who likes to understand how things work, perhaps built your own computer, and have a natural knack for troubleshooting – then we would love to have you on our team!

In this role, you will be a key player in our Customer Support team in Mölndal, where we ensure that our customers receive quick and professional assistance via phone, email, and our ticket management system. Here, you will work in an environment where we value teamwork, initiative, and a desire to continuously improve the customer experience.

You will be part of a great team of nine people where we support each other, share knowledge, and have fun together at work.

We are looking for someone who...

• Has experience in customer service and basic technical knowledge in IT
• Is self-driven, structured, and detail-oriented
• Sees what needs to be done and can prioritize tasks effectively
• Enjoys both collaborating in a team and taking individual responsibility
• Communicates fluently in both Swedish and English, verbally and in writing

Your tasks:

• Phone and email support for customers and suppliers
• Handling return requests from customers
• Administering uncollected packages, incorrect shipments, and goods tracking
• Managing returned products that are not tested or troubleshooted
• Other tasks within the department may also occur

We would like you to have:

• Experience in IT and technical support
• Previous experience in customer service via phone and email
• The ability to quickly take responsibility and become self-sufficient
• Good collaboration skills and a desire to understand customer needs

Meritorious:

• Knowledge of Norwegian, Danish, or Finnish
• Good knowledge of Excel

We offer you

• Salary according to collective agreement. The position is a permanent employment with a 6-month probation period.
• Safe working environment with benefits such as wellness grants, gym, and massage at the workplace.
• Working hours Monday–Friday 07:00–16:00, providing a stable and predictable work week.

At Exertis Nordics, you will be part of an open and warm corporate culture focused on both personal and professional development. We offer employment in a dynamic organization that works with future technology and exciting products, where there are great opportunities to grow and develop – with many examples of internal career paths. Does this sound exciting? Send in your application today!

Application

Selection and interviews are ongoing, and the position may be filled before the application deadline – so send in your application today!

Application deadline: 2025-05-02. Apply via the form below - please note that we do not accept applications via email.

If you have questions about the position, please contact Jenny Fernlöf jenny.fernlof@exertis.se (mailto:jenny.fernlof@exertis.se)

Who are we?

Exertis Nordics is one of the largest and fastest-growing distributors of IT and Pro AV products in the Nordics, configuration services, Security & Surveillance, and is one of the largest manufacturers of computers in the Nordics. Our headquarters and warehouse are located in Gothenburg, with local offices in Stockholm and Varberg in Sweden, Sandefjord in Norway, Helsinki in Finland, and Copenhagen in Denmark.

We currently collaborate with over 250 suppliers and more than 4,000 resellers across the Nordics. Since 2014, the company has been part of Exertis Group, one of Europe’s largest distributors of technology, with a revenue of nearly SEK 75 billion.