Do you want to excel in sales and customer service?

Create fantastic customer experiences and also have the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

As a customer service representative at Releasy, you will:

• Represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecommunications industry.
• Be the primary contact point for customers via calls. Other communication channels such as chat and email may occur.
• Handle customer inquiries and resolve any issues with a focus on meeting the customer's needs.
• Actively work with upselling and deliver solutions that make a difference for the customer.
• Focus on service and support, including administration and billing inquiries regarding our customers' services and subscriptions.
• Provide accurate information about products/services and guide customers through various processes.
• Actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To ensure you receive a good introduction to the job, the employment starts with 30 days of training combined with practical work. It is a constantly learning and developing environment where you will learn new things and grow over time.

The position is a permanent employment

that begins with a 6-month probationary period. There are varying working hours scheduled within the assignment's opening hours, which are Monday-Friday 08:00-19:15 and Saturday 09:00-17:15.

Training starts on 2025-04-07.

Qualifications and skills

• High school diploma
• Fluent Swedish in speech and writing
• Good knowledge of English both orally and in writing
• Good computer and system skills
• Strong communication skills
• Previous experience in customer service or sales is an advantage

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are motivated by working towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Submit your application today! Applications are processed continuously, which means the role may be filled before the application deadline.

At Releasy, we are committed to ensuring that your application is treated fairly. We use a structured recruitment process to ensure that we recruit the right employees. The process begins with reviewing and assessing your application through methods such as selection questions and background checks. This is done to objectively evaluate your application based on the job's requirements and to create a safe and fair hiring process. If you proceed, you will be invited to tests and interviews to assess your skills and ability to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your potential and work capacity.

We handle our recruitment internally and kindly ask for no contact from recruitment agencies.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, including social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.