Vacant job

Do you want to make a difference? At Synsam, the customer is number 1, and we are now looking for several passionate and driven individuals who are dedicated to service. If you want to contribute to an extraordinary customer experience, then you are the one we are looking for!

Your mission – create world-class service! Your responsibilities include:

• Striving for continuous improvement and development by actively identifying areas that can impact the customer experience – you make a difference every day!
• Taking ownership and responsibility for all inquiries in our various channels. You ensure that every customer receives the attention and service they deserve.
• Handling and resolving customer inquiries professionally and efficiently at the first contact. If something is difficult to resolve immediately, it is your responsibility to ensure that the customer feels secure and can expect guidance until the issue is resolved.
• Working with a varied customer flow from subscription questions to booking eye exams via phone and email. You will have the opportunity to grow in your role by mastering all the systems that make the work both efficient and exciting.
• Becoming an important link between the customer and Synsam, where you play a key role in creating a positive and long-term relationship by always putting the customer first.
• Taking responsibility for being communicative and quality-conscious while managing work in a fast-paced environment and working towards set goals.

Are you the one we are looking for? We are looking for a driven and engaged person who is passionate about creating successful customer relationships. We believe that you:

• Have several years of work experience, preferably in customer service.
• Know how to build trust with words. Speak fluent Swedish and feel comfortable understanding Norwegian, both spoken and written.
• Are results-oriented and love setting goals – and exceeding them!
• Feel comfortable working in many different systems simultaneously and enjoy technology.
• Are a person with a positive attitude and the ability to see solutions where others see obstacles.
• If you have supported inquiries regarding subscriptions and invoices, this is a plus.
• Have at least a high school diploma, preferably with a focus on economics (but not a requirement).

As a person, we see that you have a strong inner drive and that providing the best possible service is your top priority. You are curious and want to learn more, and you take responsibility for resolving customer issues. To thrive in the role, we see that you both give and receive energy in interaction with others, and you are a true team player. You have a mix of confidence, humility, and flexibility that allows you to make decisions that are good for all parties involved. Furthermore, you have the ability to think outside the box and an inherent detective who loves to sort out issues and invoices. Not least, you are communicative and quality-conscious and used to working in a fast-paced environment with set goals.

We also see it as natural that you share and are a strong ambassador for Synsam Group's values – for us, the customer is always number 1, we are innovative, and we take responsibility. This may mean that you also assist our customers in the other Nordic countries where we operate - we are one company!

More about the position The position is full-time, Monday to Friday between 08:15 AM - 06:00 PM, with shifts of 08:15 AM - 05:00 PM or 09:15 AM - 06:00 PM in a rotating schedule. The position is a permanent employment that begins with a 6-month probation period. The start date and training start in groups will be in May and June. We have a collective agreement and offer a fixed salary as well as wellness benefits and great employee discounts.

About the workplace We have been here in Frösön since the summer of 2023, in our state-of-the-art production and innovation center. We are a wonderful close-knit team that together shapes our common workplace and creates our own traditions. Together, anything is possible! We are of various ages with different backgrounds and believe in a balanced gender distribution and a multicultural team. At Synsam, we value our employees' development and strive to provide them with opportunities to grow over time. We have a long-term perspective on our staff – and we hope you share that mindset!

About the recruitment process Our recruitment process includes tests, interviews, as well as reference checks and background checks for the final candidate. Recruitment is ongoing, and the position can be filled before the application deadline – so don’t wait! We at Synsam are looking for engaged and talented individuals of all ages! We value diversity and believe that different perspectives and experiences enrich our work and contribute to our collective success. We look forward to welcoming you to our team!