How much does a Support Specialist, IT make

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Support Specialist, IT

40 300 kr

Support technicians, IT

36 800 - 48 100 kr / month

Women earn 97% of what men do.

Data/IT

What will be the salary after tax?

Salary progression Support Specialist, IT

Average salary 40 300 kr
Males 40 600 kr
Females 39 400 kr
1 Likes 0 Comments 225 Vacant jobs ->

What does a Support Specialist, IT do? – Tasks and Work Environment

A Support Specialist in IT provides technical support and guidance to users of computers, systems, and networks. Tasks include troubleshooting software and hardware issues, installing programs and updates, and handling cases via phone, email, or ticketing systems. The role also involves documenting solutions, training users, and sometimes proactively preventing technical problems. The work environment is usually office-based but can also include remote work or on-site visits depending on the organization’s needs. The pace can be high during system outages or major upgrades.

Salary development over time

The salary for Support Specialist, IT has shown a clear upward trend over the past three years. In 2022, the average salary was 36,800 SEK per month, increasing to 39 400 SEK in 2023 and further to 40 300 SEK in 2024. The total increase from 2022 to 2024 is about 9.5%, indicating a strong salary growth compared to many other professions. This increase is linked to ongoing digitalization in both public and private sectors, and a rising demand for qualified IT support as more businesses digitize their processes. The shortage of experienced support technicians and increased focus on security and user support have also contributed to rising wages in the field.

Support Specialist, IT Salary – Complete Overview

  • Average salary: 40 300 SEK/month
  • Lowest salary: 36,800 SEK/month
  • Highest salary: 48,100 SEK/month
  • Hourly wage (average): 242 SEK
  • Women: 39 400 SEK
  • Men: 40 600 SEK
  • Women earn: 97% of what men do
  • Regional differences: Data not available

Education and Qualifications

To work as a Support Specialist in IT, a high school diploma with an IT focus or equivalent adult education is usually required. Many employers also seek certifications in specific systems, as well as experience in technical support or customer service. Practical experience through internships, trainee programs, or part-time work is often advantageous and can be crucial during recruitment. Self-study and online courses are common pathways into the profession, especially for those wanting to specialize in specific technical areas.

  • High school diploma: IT focus, 3 years
  • Vocational college: 1–2 years, often with practical training
  • Certifications: Examples include Microsoft, CompTIA, ITIL
  • Internships/trainee: Common and advantageous
  • Self-study/online courses: Provide a competitive edge

Many Support Specialists, IT quickly gain deep insights into the organization’s workflows and business processes, making the profession an excellent stepping stone for further careers in IT operations, system administration, or project management. The daily contact with users also provides a unique understanding of both technology and organization.

– statsskuld.se

Common Benefits and Compensation

Typical benefits for Support Specialists in IT include wellness allowances, opportunities for remote work, skills development, occupational pension, and sometimes bonuses linked to performance or projects. Many employers also offer subsidized lunches, flexible working hours, and access to modern technical equipment. Opportunities for further training and certifications are often an important part of the employment package.

Competition and Challenges

The competition for positions as Support Specialist, IT varies depending on region and employer, but demand remains generally stable thanks to increasing digitalization. One of the main challenges is staying updated with rapid technological developments and new systems. Workload can sometimes be high, especially during major outages or system upgrades. The ability to handle stress and quickly find solutions is therefore crucial. Communication and pedagogical skills are important, as the work often involves helping users with varying levels of technical knowledge. Patience and the ability to prioritize among many incoming cases are also required.

Tips for aspiring Support Specialist, IT

To succeed as a Support Specialist, IT, it’s good to have a high service mindset and a genuine interest in technology. Being communicative helps when explaining technical issues to users, while patience is essential during recurring problems or stressful situations. Actively seeking internships or part-time jobs in IT support can help gain practical experience and build a network quickly. Analytical skills facilitate troubleshooting and problem-solving, and curiosity makes it easier to stay updated on new systems and tools. Continuous education, such as online courses or certifications, enhances competence and employability.

Key Facts about Support Specialist, IT

  • Average salary: 40 300 SEK/month
  • Salary range: 36,800–48,100 SEK/month
  • Education level: High school or YH, supplemented with certifications
  • Work environment: Office, remote, or on-site with clients
  • Job openings in the profession: 179

Career Paths and Future Outlook

After three to five years as a Support Specialist in IT, opportunities open up to advance to roles such as system administrator, IT operations technician, project manager, or specialist within specific systems and applications. Many choose to further their education in networking, security, or cloud services to broaden their career options. According to the Swedish Public Employment Service’s job forecasts, there is no specific assessment for this profession, but demand for IT skills remains high, with 179 job openings noted in May 2024. Digitalization, cloud solutions, and the need for efficient user support drive the demand for qualified support technicians. Regional variations exist, but overall, the future looks promising for those with the right education and experience.

Frequently Asked Questions about Support Specialist, IT

  • What does a Support Specialist, IT earn?
    - The average salary is 40 300 SEK per month, ranging from 36,800 SEK to 48,100 SEK.
  • What are the gender differences in the profession?
    - Women earn an average of 39 400 SEK and men 40 600 SEK, which means women earn 97% of men's salaries.
  • What education is required to become a Support Specialist, IT?
    - The most common is a high school diploma with an IT focus, supplemented with certifications and practical experience.
  • Are there many job openings in the field?
    - In May 2024, there were 179 openings within the Support Technician, IT profession.
  • What is the most common work environment?
    - Most work in offices, but remote work and client visits also occur.
  • How has salary developed over time?
    - Salaries have increased by about 9.5% between 2022 and 2024.
  • What career paths are available after a few years?
    - Common paths include system administrator, IT operations technician, or specialist roles within IT.

Richard Andersson

Richard Andersson - 2025-07-06 01:39:28

Occupation
Who has the highest salary?
The highest salary for a Support Specialist, IT is 48100 kr. This salary belongs to a man working in the Privately employed workers with a postgraduate education. The highest salary for a woman in this profession is 43900 kr.
Who has the lowest salary?
The lowest salary for a Support Specialist, IT is 36800 kr. This salary belongs to a woman also working in the Public sector. The lowest salary for a man in this profession is 36900 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 94% 28100 kr 28800 kr
25-34 99% 34700 kr 35700 kr
35-44 95% 40300 kr 41200 kr
45-54 92% 46000 kr 47200 kr
55-64 99% 45200 kr 46200 kr
65-68 41200 kr 42100 kr
Snitt 97% 39300 kr 40300 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Support Specialist, IT has the SSYK code 3512, which we use to match against the SCB database to obtain the latest salary statistics.

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