What does a customer service representative do in a housing company? – Tasks and work environment
A customer service representative in a housing company acts as the link between tenants and the company's property management. Tasks revolve around handling questions and issues from residents, informing about rules and routines, and coordinating services during moves, relocations, or disturbances. Contact is often via phone, email, and in-person meetings, requiring the representative to be solution-oriented and have strong communication skills. The work environment is varied, involving both office work and regular visits to properties, which demands flexibility and the ability to switch quickly between different tasks.
Salary development over time
The salary for a customer service representative in a housing company has steadily increased in recent years. In 2022, the average salary was 30,300 SEK per month, rising the following year to 31 000 SEK and reaching 32 400 SEK in 2024. This represents a total salary increase of about 7% over three years. This trend reflects a general pattern in the property sector where demand for service-oriented and customer-facing roles has risen, despite an overall oversupply of labor in the profession. Factors such as increased complexity in customer relations and higher digital competence requirements may also have contributed to the positive salary development. At the same time, salary increases are slightly above inflation, indicating some competition for skilled employees in this role.
Many customer service representatives report that the profession provides a unique insight into people's daily lives and living situations. Working closely with tenants often requires quick problem-solving and developing a strong sense of service. The social variation and the opportunity to make a difference in people's living environments make the role both challenging and rewarding.
Customer service representative salary in a housing company – complete overview
- Average salary: 32 400 SEK/month
- Lowest salary: 22,600 SEK/month (female, private sector worker)
- Highest salary: 38,800 SEK/month (male, private sector worker, research education)
- Hourly wage (average): 195 SEK
- Women’s salary relative to men: 98% (women: 31 900 SEK, men: 32 500 SEK)
- Regional differences: Data not available
Education and qualifications
To work as a customer service representative in a housing company, a high school diploma is usually required, preferably with a focus on property, economics, or customer service. Many employers prefer additional training in property management or experience in service roles. Practical experience from similar positions is often advantageous, and proficiency in Swedish, along with additional languages, can be beneficial.
- High school diploma: Focus on property, economics, or service (3 years)
- YH training: Property manager, approximately 2 years
- Short courses: Customer service, communication, conflict management
- Internships: Meritorious, often via trainee or summer jobs
- Language skills: Swedish and preferably additional languages
Common benefits and compensations
Common benefits for a customer service representative in a housing company include wellness allowances, flexible working hours, and sometimes occupational pension schemes according to collective agreements. Many employers also offer skills development, subsidized lunches, or benefit portals with discounts on various services and products.
Competition and challenges
The competition for roles as a customer service representative in a housing company is considered high nationwide, with an oversupply of applicants compared to available jobs. According to the Employment Service’s forecast for property caretakers, where customer service representatives often work, demand is expected to remain unchanged over the next five years. This means many qualified candidates will compete for the same positions, especially in larger cities. Challenges in the profession also include managing complex customer cases, staying updated on laws and regulations, and quickly adapting to digital systems and changing work methods. The role requires patience and a high level of service orientation to succeed in the long term.
Tips for those wanting to become a customer service representative in a housing company
To succeed as a customer service representative in a housing company, it is important to have a strong service mindset and the ability to empathize with people. Good organizational skills help keep track of many cases simultaneously and ensure nothing falls through the cracks. Flexibility is crucial, as the workday often involves rapid changes and unexpected challenges. Being solution-oriented and able to take initiative is appreciated by employers, especially when handling difficult situations quickly. Communication skills are central, both written and spoken, to explain rules and resolve misunderstandings pedagogically. Staying updated on industry developments and participating in relevant training can strengthen your skills. Finally, a professional and diplomatic approach is valued, especially when working with people from diverse backgrounds.
Key facts about customer service representatives in housing companies
- Education level: High school diploma, often supplemented with YH courses
- Work environment: Varies between office and outdoor settings
- Work form: Full-time and part-time roles exist, often during daytime
- Demand: Limited opportunities for new jobs nationwide
- Number of available jobs: 481 in the property caretaker profession
Career paths and future prospects
After three to five years as a customer service representative in a housing company, opportunities open to advance to roles such as property manager, area supervisor, or specialized customer responsible. Some choose to further education in property law or economics and can then take on greater responsibilities, such as rent negotiations or project management within property development. According to the Employment Service’s forecast for property caretakers, demand for the profession is expected to remain unchanged in the coming years, indicating a stable but competitive job market. Specialized skills, digital experience, and language abilities can increase chances for career development within the industry.
Frequently asked questions about customer service representatives in housing companies
- What does a customer service representative in a housing company earn?
- The average salary is 32 400 SEK per month.
- Are there salary differences between men and women?
- Yes, women earn 98% of what men do in the profession.
- What education is required to become a customer service representative?
- A high school diploma with a focus on property, service, or economics is recommended, often supplemented with YH training or shorter courses.
- What is the job market like for customer service representatives?
- The job market is competitive with limited opportunities for new positions nationwide according to the Employment Service.
- What are the tasks of a customer service representative in a housing company?
- Tasks include customer contact, handling resident matters, and coordinating service efforts in the properties.
- Are there opportunities for career development?
- Yes, after a few years, there are possibilities to advance to property manager or area supervisor.
