Kiosk assistant

What does a kiosk assistant do? – Tasks and work environment

A kiosk assistant primarily works with selling goods and simple food items in small stores, kiosks, or service facilities. Their main tasks include cash handling, restocking, customer service, and sometimes preparing simple foods such as sausages and sandwiches. The work environment is often characterized by a fast pace, many customer contacts, and sometimes long shifts during inconvenient hours, such as evenings and weekends. Flexibility and good stress management skills are important, as workload can vary greatly throughout the day.

Salary development over time

Over the past three years, the salary for kiosk assistants has shown steady growth. In 2022, the average salary was 27,900 SEK, then increased to 29 300 SEK in 2023 and further to 30 100 SEK in 2024. This corresponds to a total increase of about 8% over three years, which is slightly higher than the general salary development for similar service professions. This wage improvement can be linked to increased demand for customer service skills and overall inflation affecting the labor market. Despite this, salary levels remain relatively low compared to many other professions, reflecting the low educational requirements and high competition for positions. Small gender differences are noted, where women earn 99% of what men do.

Kiosk assistant salary – comprehensive overview

• Average salary: 30 100 SEK/month
• Lowest salary: 27,000 SEK/month (men), 29,100 SEK/month (women)
• Highest salary: 32,200 SEK/month (men), 30,800 SEK/month (women)
• Hourly wage: 181 SEK
• Gender differences: Women earn 99% of what men do
• Regional differences: The highest wages are found within the regional sector, especially for men with high school education

Education and qualifications

To work as a kiosk assistant, no extensive formal education is usually required. Most employers request a basic high school education, often within commerce or service. Orientation is typically on the job, and many gain their first experience through internships or part-time work during studies. The profession is especially suitable for those who want to quickly establish themselves in the labor market and value customer contact.

• High school education: The Business and Administration program (3 years) is recommended
• Internships: Work-based internships provide valuable experience
• Courses in cash handling: Meritorious but often learned on-site
• Prerequisites: Good Swedish language skills and basic math are usually required
• Additional tips: Service skills and experience from similar jobs weigh heavily during recruitment

Common benefits and compensations

Kiosk assistants are often offered basic employment benefits such as evening and weekend shift allowances, holiday pay, and sometimes staff discounts on store products. Opportunities for extra compensation during major holidays are available, and some employers also offer wellness grants or basic training for staff.

Challenges and competition

The competition for positions as a kiosk assistant is considered high, as the labor market is characterized by an oversupply of applicants. According to the Employment Service's forecast for cashiers, including kiosk assistants, demand is expected to remain unchanged over the next five years. Challenges in the profession include low starting salaries, irregular working hours, and physically demanding environments. Digitalization and self-service solutions may also impact the role in the future. Despite this, there is always a need for service-oriented staff with good customer handling skills.

Tips for those who want to become a kiosk assistant

To succeed as a kiosk assistant, it is good to have a positive attitude towards service and the ability to handle different types of customers with patience. Flexibility is important, as tasks and working hours often vary, so being able to adapt quickly is an asset. Being thorough and reliable helps with cash handling and inventory work, which is appreciated by employers. Keeping calm in stressful situations is crucial, as customer flow can increase rapidly, especially during rush hours. Showing initiative and taking responsibility for maintaining order and cleanliness in the store creates a good impression and can lead to more responsibilities. Good communication skills facilitate teamwork and contribute to a pleasant work environment. Finally, showing interest in sales and a willingness to develop customer service skills is always advantageous.

Key facts about Kiosk Assistant

• Education level: High school education recommended, but not required
• Work environment: Fast pace and lots of customer contact
• Type of employment: Often hourly or part-time
• Demand: Limited job opportunities, large oversupply of applicants
• Special skills: Cash handling and service skills are advantageous

Career paths and future prospects

After three to five years as a kiosk assistant, some can advance to supervisory roles, such as store manager or responsible for purchasing and staff planning. Others choose to broaden their skills and move to larger stores or within different segments of retail. According to the Employment Service's forecast for cashiers, demand is expected to remain unchanged over five years, but competition for available positions remains high due to an oversupply of job seekers. Opportunities for further education in sales, logistics, or customer service can open doors to new roles within the retail sector. For those showing engagement and a desire to develop, there are good opportunities to build a long-term career in retail.

Frequently asked questions about Kiosk Assistant

• What does a kiosk assistant earn?
  - A kiosk assistant has an average salary of 30 100 SEK per month, with variations depending on experience and employer.
• How do gender differences in salary look?
  - Women earn 99% of what men do within the profession, which means a marginal difference.
• What education is required to become a kiosk assistant?
  - Most often, no formal education beyond high school is required, but experience from service jobs is advantageous.
• What are the future prospects for the profession?
  - According to the Employment Service, job opportunities are limited and competition for positions is high.
• Is there potential for career development?
  - Yes, with experience, one can advance to supervisory roles or pursue further education within retail.
• What is the hourly wage for a kiosk assistant?
  - The average hourly wage is 181 SEK.
• What are the highest and lowest salaries for the profession?
  - The highest salary is 32,200 SEK per month, while the lowest is 27,000 SEK per month.