Head of administration, IT

What does an IT Service Manager do? – Tasks and work environment

An IT Service Manager is responsible for ensuring that the organization’s IT systems and applications function optimally over time. Tasks include leading and coordinating the management of existing systems, handling improvement and change projects, and acting as a link between operations and IT providers. The role often involves analyzing needs, prioritizing efforts, following up on deliveries, and ensuring that systems support business goals. The work environment is usually office-based, with close collaboration between IT, operations, and external partners. The pace can be high, especially during system upgrades or when critical incidents occur.

Salary development over time

The salary for an IT Service Manager has shown a stable and positive development over the past three years. In 2022, the average salary was 48,800 SEK per month. In 2023, it increased to 50 600 SEK, which is an increase of about 3.7%. By 2024, the average salary has risen further to 52 600 SEK, an increase of nearly 4% compared to the previous year. This trend reflects a continued high demand for qualified IT competence and an increased focus on digitalization in both private and public sectors. Salary increases can also be linked to the industry’s rapid development, where complex IT environments and higher demands for security and accessibility drive up salaries for experienced system administrators and IT Service Managers.

IT Service Manager salary – full overview

• Average salary: 52 600 SEK/month
• Lowest salary: 46,200 SEK/month
• Highest salary: 59,400 SEK/month
• Hourly wage: 316 SEK
• Gender pay gap: Women earn 97% of what men do (men: 53 200 SEK, women: 51 600 SEK)
• Regional differences: Salary levels vary depending on region and employer, but metropolitan areas tend to offer higher salaries.

Education and qualifications

The path to becoming an IT Service Manager usually involves a post-secondary education in data or systems science, complemented by several years of work experience in IT operations, system management, or project management. Certifications and specialized courses in, for example, ITIL or agile methodologies are often advantageous. The ability to understand both technology and business processes is crucial for success in the profession.

• Formal education: Post-secondary degree in IT/system science (3 years or more)
• Certifications: ITIL, Prince2, Scrum Master, or equivalent
• Practical experience: Several years working with system management, IT operations, or project management
• Prerequisites: Good knowledge of both technology and business development
• Additional courses: Leadership, communication, and change management

Common benefits and compensations

IT Service Managers are often offered competitive salaries and attractive benefits, such as occupational pension, wellness allowance, extra vacation days, and the possibility of remote work. Additional benefits may include skills development, flexible working hours, and bonus programs depending on the employer and sector.

Competition and challenges

The demand for IT Service Managers remains high, but the role is also characterized by some competition for the most qualified candidates. The Employment Service’s forecasts show that opportunities for employment are plentiful, and the need for system administrators is expected to remain unchanged over the next five years. At the same time, recruitment difficulties are reported, especially regarding individuals with broad technical skills and experience in change management. The rapid technological development and increased security and digitalization requirements place high demands on ongoing skills development and adaptability.

Tips for aspiring IT Service Managers

To succeed as an IT Service Manager, it is beneficial to be solution-oriented and able to see the big picture in complex IT environments. Good communication skills facilitate collaboration between technicians and business representatives, which is essential for success. Being structured and able to prioritize the right actions makes it easier to handle many parallel tasks. Flexibility and curiosity are important traits, as technology constantly evolves and new working methods can be introduced quickly. Investing time in certifications and further education is also wise to stay relevant in the job market. Finally, the ability to work proactively and lead change initiatives is a valuable asset for those looking to develop and take greater responsibility in the profession.

Key facts about IT Service Managers

• Educational level: Post-secondary education in IT (3 years or more)
• Typical work environment: Office-based, often with flexible work options
• Demand: Large opportunities for employment according to the Employment Service
• Special skills: ITIL, project management, business understanding
• Work environment: Fast-paced with a need for cross-departmental collaboration

Career paths and future prospects

After three to five years as an IT Service Manager, opportunities open for advancement to roles such as IT Director, Business Developer, or Project Manager for larger digitalization initiatives. The Employment Service assesses that job opportunities are plentiful and that demand is expected to remain unchanged over five years. Those who build on their leadership and change management skills can also move into strategic roles or consultancy within IT management. The number of vacant positions within the profession is high, further strengthening career prospects.

Common questions about IT Service Managers

• What does an IT Service Manager earn?
  - An IT Service Manager has an average monthly salary of 52 600 SEK, with variation depending on experience and employer.
• How has the salary development looked for IT Service Managers?
  - The salary has increased from 48,800 SEK in 2022 to 52 600 SEK in 2024, which corresponds to an increase of about 8% over three years.
• What education is required to become an IT Service Manager?
  - Usually, a post-secondary education in IT or systems science is required, along with work experience and relevant certifications.
• Are there gender pay gaps?
  - Yes, women earn approximately 97% of what men do in the profession.
• What are the most common benefits for IT Service Managers?
  - Common benefits include occupational pension, wellness allowance, extra vacation days, and remote work options.
• What does the job market look like for IT Service Managers?
  - According to the Employment Service, opportunities for employment are plentiful, and there is a large number of vacant positions within the profession.
• What career opportunities are available after a few years in the profession?
  - Common career paths include IT Director, Business Developer, or Project Manager for larger digitalization initiatives.