Travel service coordinator

What does a Färdtjänstsamordnare do? – Tasks and Work Environment

A Färdtjänstsamordnare works with planning, coordinating, and administering transport services for individuals with special needs. The main task is to ensure that travelers have access to adapted transportation according to applicable regulations and individual needs. The work involves contact with travelers, drivers, and transport companies, as well as handling bookings, schedule changes, and urgent re-planning. Often, the work takes place in an office environment where phone and digital systems are important tools, but there are also elements of customer contact and collaboration with various actors within public transport and social services.

Salary development over time

The profession of Färdtjänstsamordnare has experienced steady and positive salary growth over the past three years. In 2022, the average salary was 37,100 SEK per month, which increased to 39 000 SEK in 2023. During 2024, the average salary has risen further to 40 200 SEK, representing a total increase of approximately 8.4% over the period. This trend can be linked to increased demand for qualified coordination staff within the transport sector, as well as the need for more advanced administrative and digital skills. Additionally, employers in the public sector have raised wages to retain competent staff, while competition for labor has increased somewhat in certain regions.

Färdtjänstsamordnare salary – comprehensive overview

• Average salary: 40 200 SEK/month
• Lowest salary: 37,400 SEK/month (female, private sector, high school education)
• Highest salary: 42,400 SEK/month (male, public sector, post-secondary education 3+ years)
• Hourly wage: 242 SEK
• Men's average salary: 40 900 SEK/month
• Women's average salary: 38 400 SEK/month
• Women earn: 94% of what men do
• Regional differences: Salary levels may vary, but generally wages are slightly higher in metropolitan regions.

Education and qualifications

To work as a Färdtjänstsamordnare, a high school diploma is usually required, often with a focus on administration, logistics, or social services. Many employers also require post-secondary education or relevant work experience within transportation, customer service, or public administration. Knowledge of digital systems, good communication skills, and the ability to handle complex situations are important competencies. Internships or trainee programs within the transport sector can be advantageous, as can training in accessibility and disability awareness.

• High school diploma: Social sciences, administrative, or transportation focus, 3 years
• Post-secondary education: YH training or university courses in logistics, transportation, or public administration, 1–3 years
• Certifications: Courses in customer service, accessibility issues, or digital booking systems
• Internship/trainee: Meritorious via workplace-based learning or introductory programs
• Prerequisites: Good computer skills and administrative ability

Common benefits and compensation

Färdtjänstsamordnare are often offered collective agreement benefits such as occupational pension, wellness allowance, subsidized lunch, and sometimes options for remote work. Additional vacation days, further training opportunities, and in some cases bonuses linked to company results are also common. The work is usually during daytime hours, but scheduled weekend or evening shifts may occur depending on the employer.

Competition and challenges

The competition for positions as a Färdtjänstsamordnare is considered moderate according to the Swedish Public Employment Service’s forecast for the profession of transport managers and coordinators. The recruitment situation is balanced, meaning the supply of qualified applicants matches demand. A challenge is that the tasks require both administrative precision and high service levels, while the pace is often high and needs can change rapidly. Digitalization also demands increased system familiarity and adaptability, and the work environment can be pressured during periods of high workload.

Tips for those who want to become a Färdtjänstsamordnare

To succeed as a Färdtjänstsamordnare, it is good to have a strong sense of service and the ability to listen to different needs of travelers. Accuracy is crucial for handling bookings and schedule changes without errors, while flexibility helps during quick changes and urgent cases. Good communication skills facilitate collaboration with colleagues and external partners, and patience and stress resilience make it easier to stay calm under pressure. It is recommended to continuously develop IT skills and be open to further education in accessibility and customer service. Showing empathy and understanding for travelers' situations is also an important personal trait for the profession.

Key facts about Färdtjänstsamordnare

• Education level: High school diploma, preferably supplemented with post-secondary courses
• Work environment: Office-based with a fast pace and lots of customer contact
• Work form: Full-time, often daytime but some evening/weekend shifts
• Demand: Moderate, 412 job openings within the profession
• Gender distribution: Men have slightly higher salaries than women

Career paths and future prospects

After three to five years as a Färdtjänstsamordnare, there are opportunities to advance to more specialized roles such as transport manager, coordinator, or manager of the transport department. Some choose to further education in logistics, traffic planning, or public administration to move into strategic roles or project management. The forecast from the Swedish Public Employment Service indicates that the job market for transport managers and coordinators is expected to remain unchanged over the next five years, with continued moderate opportunities and a balanced recruitment situation nationwide. Digitalization and increased accessibility requirements may, however, create new development paths for those wishing to deepen their skills.

Frequently asked questions about Färdtjänstsamordnare

• What does a Färdtjänstsamordnare earn?
  - The average salary for a Färdtjänstsamordnare is 40 200 SEK per month.
• What education is required to become a Färdtjänstsamordnare?
  - High school education with an administrative or transportation focus is required, preferably supplemented with post-secondary courses.
• Are there differences between men's and women's salaries?
  - Yes, women earn approximately 94% of men's salaries in the profession.
• How does the job market look for Färdtjänstsamordnare?
  - Opportunities are moderate, and the recruitment situation is balanced nationwide.
• What career paths are available after a few years in the profession?
  - You can advance to transport manager, supervisor, or further education in logistics and traffic planning.
• What are the working hours like?
  - Work is usually during daytime, but some weekend and evening shifts may occur depending on the employer.
• What personal qualities are important?
  - Service-mindedness, accuracy, communication skills, and stress resilience are especially important qualities.