Vacant job

At the service office in Karlstad, we are approximately 10 employees and are part of the Karlstad office area. We work with a service-oriented approach where you and your colleagues share a common responsibility for your tasks and learning. We actively work on continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a Service Officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the joint agencies' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have support from the various agencies' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

You may also be asked to work at other service offices, sometimes with short notice.

You can watch a film about Statens servicecenter (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4) here.

(On Platsbanken: to watch the film, please go to the job advertisement on www.statensservicecenter.se/vacancies and click on the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and with varying abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university education of at least 80 credits/120 hp, or equivalent knowledge obtained through work experience
• Worked for at least two years within the last 5 years in a service profession where you have informed and guided customers in person.
• A valid driver's license (Category B)

Furthermore, you must have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Identify customer needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Furthermore, it is meritorious if you:

• Have experience working with physical customer meetings within one of our partner agencies

Other

The position is permanent and full-time (100%).

We usually apply a six-month probationary period.

Start date by agreement.

We do not offer remote work.

This position requires a passed security clearance according to the Security Protection Act. As an employee, you may also be assigned to wartime duties based on the needs of the total defense.

Please submit your application containing a CV and a cover letter by August 9th.

To ensure you receive as fair and accurate an assessment as possible, it is crucial that you state the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 34-35 in Karlstad.

We look forward to receiving your application!

Statens servicecenter We offer you a workplace where you can contribute your skills in services that are close to citizens and agencies. Statens servicecenter has the mandate to make the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other agencies. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several agencies. As an employee, you have opportunities for competence development, career development, fitness allowance, and a fitness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire state administration, the governmental value base. This means we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us here (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss). Our operations are nationwide. The head office is in Gävle. We are also a contingency agency within the economic security sector. Together we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made media choices for our advertisements and decline contact from media and recruitment agencies.