Vacant job

At the service center in Strängnäs, we are two employees and are part of the Middle East office area. We work with a service focus where you and your colleagues share a common responsibility for your tasks and learning. We work actively with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a Service Handler, you provide quick and professional service by answering questions from private individuals and businesses. A large part of your work involves guiding customers to use the e-services of the cooperating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your interaction to the customer, and have a pedagogical approach.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service center's operations.

You may also work at other service centers, such as Köping and Katrineholm, which sometimes happens with short notice.

You can watch a film about Statens servicecenter here: Watch the film (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4).

(On Platsbanken: to view the film, please go to the job advertisement at www.statensservicecenter.se/vacant-jobs and click the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and with different abilities. In short, we are looking for someone who has a positive attitude and learns new knowledge easily.

We are looking for you who have:

• A university education of at least 80 credits/120 hp, or equivalent knowledge obtained through work experience.
• Worked for at least two years within the last 5 years in a service profession where you have informed and guided customers in physical meetings.
• A B driver's license.

Furthermore, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner.
• Map out the customer's needs by asking questions and listening actively.
• Communicate verbally and in writing in Swedish.
• Communicate verbally in English.
• Adapt your working method to the varying needs of customers.
• Handle multiple customers simultaneously.
• Contribute positively to the work group's results and collaboration.

Furthermore, it is meritorious if you:

• Have experience working with physical customer meetings within one of our cooperating authorities.
• Have experience working as a Service Handler at Statens servicecenter in the near future.

Other

The employment is permanent and full-time (100%).

We apply a six-month probation period.

Start date by agreement.

We do not have the possibility of remote work.

This employment requires a security clearance according to the Security Protection Act. As an employee, you may also be mobilized for war service based on the needs of the total defense.

Send your application containing CV and cover letter no later than August 9.

To ensure you receive as fair and correct an assessment as possible, it is of great importance that you state the year and month for each employment as well as a short description of the tasks. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews on Tuesday and Wednesday of week 35 in Strängnäs.

Statens servicecenter We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens servicecenter has the task of making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other authorities. At our service centers, we provide support and guidance to private individuals and businesses regarding matters concerning several authorities.

As an employee with us, you have the opportunity for competence development, career development, wellness allowance, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire state administration, the state value base. This means that we follow six principles to live up to good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us: About Statens servicecenter (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss).

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency authority within the economic security sector. Together we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made media choices for our advertisements and decline contact from media and recruitment companies.