Vacant job

Do you have an electrical background and are driven by solving technical challenges? At Värmebaronen, you will take on a central role where you help installers, retailers, and distributors resolve technical questions regarding the company's heating and energy solutions through consultation, troubleshooting, and product support.

About the company

Värmebaronen is a family-owned company that has been developing and manufacturing heating systems in Sweden since 1975. From the headquarters and factory in Österslöv, just outside Kristianstad, the entire product range is designed and produced, and is today sold both on the Swedish market and internationally.

With nearly 70 employees and over 50 years of experience, Värmebaronen has built a strong reputation for quality within the energy industry. The company's philosophy has always been the same – not to be the biggest, but to be the best. By having development, design, and manufacturing under one roof, short decision-making paths, high quality, and good opportunities to influence operations are created.

Mero assists in the recruitment process, but employment is directly with Värmebaronen.

About the role

As Technical Support at Värmebaronen, you will become an important part of the team supporting installers, retailers, and distributors regarding the company's products and systems. You will work with technical consultation, troubleshooting, and guidance regarding installations, where a large part of the job involves understanding the customer's situation, analyzing problems, and helping them find the right solution. The role is office-based, and all support is provided remotely via phone, Teams, and email.

Over time, you will build deep knowledge of Värmebaronen's products and become a key technical resource both externally and internally. The role also involves close collaboration with colleagues in development and production, where you contribute valuable insights from the market and help drive improvements in products, processes, and customer experience. Your tasks include, among others:

• Provide technical support and troubleshooting assistance to installers and retailers remotely
• Troubleshoot products and installations
• Read and interpret electrical diagrams and technical documentation
• Help customers identify faults and find the correct action
• Collaborate with development, production, and other technical functions

About you

We believe you have an electrical background and are accustomed to troubleshooting and solving technical problems. Perhaps you currently work as an electrician, electrical installer, industrial electrician, service technician, or in another technical role where you use your technical understanding daily to find solutions.

As a person, you are curious, solution-oriented, and quick to grasp new products and systems. You enjoy analyzing problems, finding solutions, and communicating technical reasoning in a clear and pedagogical manner. Through your professional approach, you build trust with both customers and colleagues. We believe you have:

• Experience from the electrical industry or other technical operations
• A good understanding of electrical systems, electrical components, as well as control and regulation technology
• Experience in troubleshooting and technical problem-solving
• Ability to read and interpret electrical diagrams
• Understanding of the interaction between power, control systems, and various components in technical installations
• Good knowledge of Swedish and English

Experience in technical support and consulting for customers, installers, or retailers via phone, email, or other digital channels is highly meritorious.

Other information

• Location: Österslöv, outside Kristianstad
• Scope: Full-time
• Employment type: Permanent
• Working hours: 07:30–16:00
• Salary: According to agreement

Do you have questions about the position? Contact the responsible recruiter Joakim Gullin at [email protected] or 0709-700016. We are reviewing applications on an ongoing basis, so please submit your application as soon as possible.