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Case Handler for Theory Examination in Flight Training

Transportstyrelsen

Östergötlands län, Norrköping

Previous experience is desired

13 days left
to apply for the job

We keep society functioning for people on the road, on rails, in the air, and at sea. That is why we need the best competence. Our mission is important and has significance in everyday life – for both private individuals and businesses. At our agency, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future.

About the job

The Section for Flight Training works with all matters concerning pilot training, with responsibility for licensing and supervision. We are responsible for flight schools, flight simulators, approved drone schools, and examination questions. Within the examination process, we handle the theoretical examinations that aspiring pilots must undergo. As a case handler, you will be responsible for the theoretical examinations and ensure they are conducted in accordance with current regulations and with the Swedish Transport Agency's goals in focus. This includes, among other things, administering students registered for theory tests, training and monitoring test invigilators, and handling requests for review of test results. This is primarily an administrative role, but some supervisory tasks and international contacts occur. For example, you will represent the Swedish Transport Agency in international work regarding theory examinations, and depending on your previous competence, this may include acting as a question reviewer for EASA.

We are an engaged team of inspectors and case handlers who are now looking for a new colleague to help us carry out our mission.

You are important to us

Do you enjoy working with others and want to develop in your professional role? Here, you can expect career development, a trust-based management and employee relationship, and a sustainable work life. We are a secure employer that cares about your health with time for wellness activities during working hours, flexible working hours, a generous number of vacation days, and extra days off around holidays.

Read more about what it is like to work at the Swedish Transport Agency

You will

  • work in our business systems, Pexo and Empic, to ensure that theory examinations follow current regulations
  • administer students registered for theory tests, train and monitor test invigilators, and handle requests for review of test results
  • prepare, design, and participate in the processing of decisions, primarily exemption applications
  • have contact with flight schools, students, and certificate holders regarding theory examinations, and participate in the Swedish Transport Agency's seminars
  • participate in relevant regulatory work
  • perform administrative tasks within the section's area of operations
  • contribute to tasks within the agency based on the needs of the entire operation

The work may involve travel, both domestic and international.

You must have

  • a passed ATPL theory examination
  • a B driver's license
  • good ability to express yourself well in speech and writing in both Swedish and English
  • experience in an administrative role where you have worked with IT-based business systems or other competence/experience that we assess as equivalent
  • experience working with a computer as the primary work tool.

It is meritorious if you also have

  • experience in flight training operations
  • experience working with international regulations and in international contexts
  • experience within an organization working on the development of manuals and handbooks
  • experience in case handling at a government agency
  • project management experience
  • experience as an administrator in SharePoint or Power BI
  • experience with statistics management or programming.

We want you to

  • have problem-solving analytical skills, where you work well with complex issues, analyze and break down problems into their components, and solve complicated problems
  • be structured, and able to plan, organize, and prioritize your work efficiently. Set and adhere to timeframes
  • be self-reliant, take responsibility for your task, structure your own approach, and drive your process forward
  • have good collaboration skills and work well with others, relating to them in a listening and smooth manner. You listen, communicate, and resolve conflicts constructively.

Personal suitability is given great weight.

More information

The position is permanent with placement at one of the agency's operational locations: Norrköping, Stockholm, or Gothenburg. Appointment according to agreement. We normally apply a probationary period. We offer remote work based on operational needs, up to 3 days. Employment with us may involve security clearance. A security investigation with register check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our security-classified tasks, Swedish citizenship is required.

If you have questions, you are welcome to contact Section Chief Toni Reuterstrand, 010-459 3688, [email protected]. ST, Mats Anderzén and Saco-S, Carola Sander can be reached via our switchboard at 0771-503 503.

We do not want advertisers and staffing agencies to contact us.

Apply

Apply via our website and attach a complete CV and a cover letter marked with reference number TSG 2026-5056. We need your application no later than June 17, 2026. Interviews for the position will take place no earlier than in August. If you have protected personal data, you must submit your application by post; contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits related to the current recruitment. If you proceed in the hiring process, educational/diploma certificates and employment certificates verifying the knowledge and experience relevant to the position must always be presented.

Welcome to become our new colleague!

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