Vacant job

Team Leader at Hjälp Hemma

At Hjälp Hemma, you will take on a key role in a growing company where service, people, and smart problem-solving are at the center.

We founded Hjälp Hemma with the vision of simplifying people's daily lives through safe and high-quality home cleaning. Today, we help hundreds of customers get more time for what truly matters — and we believe that great service starts with engaged employees and a strong team spirit.

We are now looking for a Team Leader for our office in Liljeholmen who wants to contribute to the development of people, customer experience, and business operations.

About the Role

As a Team Leader here, you play a central role in daily operations. You are responsible for ensuring smooth operations, high service levels for customers, and that the team has the right conditions to succeed. You act as the link between customers, employees, and operations — a role that suits you if you enjoy structure, pace, people, and problem-solving.

The role combines operational leadership, customer contact, and coordination, making it ideal for someone who thrives in a dynamic environment where no two days are alike.

You will become part of an engaged and flat-hierarchy team that supports each other, has high drive, and enjoys having fun along the way.

Your Responsibilities:

Operational Management & Staffing

You drive daily operations forward and ensure the right person is in the right place at the right time. You handle scheduling, absences, rebooking, and onboarding of new customers, focusing on quality, efficiency, and a seamless customer experience.

Customer Relations & Service

You serve as a key contact point for our customers and build long-term relationships through quick feedback, high service standards, and a solution-oriented approach.

Leadership & Team Development

You coach and support the team in their daily work, fostering engagement and contributing to a positive culture where people develop, take responsibility, and enjoy working together.

Administration & Monitoring

You work systematically with time reporting, payroll data, and administration related to customers and staff — balancing attention to detail with a holistic perspective.

Results & Continuous Improvement

You monitor key performance indicators and work data-driven to improve staffing, quality, and customer satisfaction. You enjoy finding smarter ways of working and are driven by creating results together with the team.

We believe you have

• Experience leading people in an operational daily routine where service, pace, and responsibility go hand in hand.
• A goal-oriented work style and thrive in an environment where monitoring and results are used as tools for development.
• A modern digital work approach and the ability to quickly adapt to new systems and tools.
• Fluent Swedish and good English skills, both verbal and written. Additional languages are a plus.

Who are you?

We believe that the right attitude is at least as important as previous experience.

You are someone who takes responsibility, enjoys development, and sees opportunities where others see obstacles. You thrive in change, dare to test new ideas, and are motivated by finding smarter ways to work — for both the team and the customers.

To succeed in this role, we also believe you:

• Are solution-oriented and maintain calm even in high-pressure situations
• Enjoy working systematically without being rigid
• Contribute positive energy and create engagement around you
• Are confident in prioritizing, making decisions, and taking initiative
• Enjoy working with people and are driven by creating great experiences for both customers and colleagues

What we offer

We want to create a workplace where people thrive, develop, and feel good over time. Therefore, we offer among other things:

• Hybrid work with the option to work from home two days a week
• Summer hours June–August (08:00–16:00)
• Shorter working days on Fridays
• New and modern offices in Liljeholmen
• A flat-hierarchy team with strong camaraderie, team events, and shared activities
• Wellness allowance and employee benefits, such as discounts on home cleaning.

Start: August or as agreed

Scope: Full-time (6-month probationary period applies)

Location: Liljeholmen, Stockholm

Interviews are conducted on an ongoing basis, and the position may be filled before the application deadline: June 30, 2026.

We look forward to hearing from you!