Product Specialist for Customer Service Development at Tre

Hi3G Access AB

Stockholms län, Stockholm

Previous experience is desired

~52 600 kr / per month ->
Fixed monthly, weekly, or hourly salary

Published 2026-04-23 Permanent employment Full time

138 days left
to apply for the job

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Do you want to help shape the future of customer service at Tre? As a Product Specialist, you play a key role in developing and improving our customer service systems—the tools our customer service employees use every day to deliver top-class service. With a clear focus on AI and innovation, you drive development forward and create even better customer experiences – how exciting?

A little more about the role
As a Product Specialist, you are responsible for configuring our customer service systems, including Genesys Cloud and Boost.ai. In this role, you drive development forward by understanding the needs of both users and customers, ensuring that the systems are set up correctly to create the greatest possible benefit for our employees and to contribute to the best possible customer experience.

Your focus is on our customer service channels within telephony and email. Here, you further develop our voicebot to broaden its capabilities, improve response quality, and make it more helpful for our customers. You also contribute to streamlining our telephony setup by ensuring that the right information is captured early in the customer journey. Additionally, you work on introducing AI and automation solutions in the email channel to simplify and speed up case handling.

You can look forward to

getting the chance to help shape the future of customer service and digital solutions
becoming part of a cutting-edge team with high ambitions and the goal of building the industry's best customer service ✨
working in an exciting, developmental, and varied role with touchpoints in different areas of the organization
being part of one of Sweden's best workplaces according to Great Place To Work
belonging to an employer that wants to contribute to women choosing and staying in the tech industry; we are proud partners of Women in Tech and Tjejer Kodar

A little more about you
We are looking for you who have at least 2 years of experience in a similar role, where you have worked with the development and/or configuration of SaaS systems. You have a good understanding of Contact Center platforms such as Genesys Cloud, Zendesk, and Boost.ai. You also have experience in improving customer experiences, processes, and working with digitalization and automation. It is meritorious if you have prior experience working in or towards customer service, and if you have a vocational or university degree in a relevant field, such as systems science. Since we operate in an international environment, we would like you to be comfortable communicating in both Swedish and English.

Collaborating with different types of people comes naturally to you, as does the ability to make yourself understood in different contexts. To thrive in the role, we believe that an interest in finding solutions to problems is important, along with a curious approach where you dare to challenge established ways of working and drive development forward. A genuine interest in technology and the ability to quickly get up to speed with new systems and applications will be a great asset in the role. The role is also suitable for you who enjoy working independently and like to take clear personal responsibility.

About the employment
In the role, you will become part of Customer Experience Development & Automation and report to Team Manager Henrik Sundvall. The position is a permanent employment with a start date to be agreed upon, and you are welcome to our lovely office, 3Huset, near Globen.

Apply now!
We receive applications via this ad and hold interviews on an ongoing basis. A cover letter is not required, but we would like you to attach your CV and answer the questions we have asked below when you apply. We use tests to ensure objective assessments during the selection process. The position may be filled before the final application deadline. Background checks are conducted on the final candidate before a decision on employment is made.

For more information about the position, contact the recruiting manager Henrik Sundvall at: [email protected]

We are driven by constantly trying to do things better, in new and different ways. We see ourselves as a crucial part of Sweden's societal structure, as we know that reliable connectivity is an important cornerstone in today's digital world.

Tre was born as a challenger and is an organization in constant motion. We strive to be at the forefront in everything we do. We are convinced that it is the people and culture at Tre that are decisive for our development.

When you start your journey at Tre, there are endless opportunities to grow and develop with us.

WE THINK LIKE CHALLENGERS - In a changing world, we at Tre are curious and constantly open to new solutions. At Tre, we adapt the path forward as we try and learn what works best.

WE WORK LIKE CHAMPIONS - At Tre, we always do our best. We take ownership of our task, set clear goals, and keep the focus on what creates the most value for the business.

WE ACT LIKE BUDDIES - At Tre, we are good colleagues. We collaborate with each other across teams and functions, we bounce ideas off each other, give and receive feedback.