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- Job Advertisement: Customer Experience Manager at City Gross
Job Advertisement: Customer Experience Manager at City Gross
City Gross Sverige ABUppsala län, Uppsala
Previous experience is desired
11 days left
to apply for the job
Do you love food and are ready for a career where people are at the center? At City Gross, everything we do is about helping and inspiring our customers to a better everyday life. Our heart beats a little extra for fresh produce, and we believe in people. We believe we get better when we have different backgrounds and experiences. Whether you are presenting freshly harvested vegetables, cutting a perfect piece of meat, ensuring that the shelves are always well-stocked, or that we have campaigns that meet our customers' needs, everyone here is here for one reason: to create an amazing customer experience.
About the job
The position refers to: Permanent full-time employment, probationary period applies.
Start date: 2026-03-02 or by agreement.
Working hours: Early morning, daytime, late evening, and weekends are a natural part of the job.
We welcome applicants of all ages, but due to the Work Environment Act, you must be at least 18 years old to work in the front store.
You put the finishing touch on the customer experience
You have the chance to make the last impression on our customers' visits, so you have an important mission to make the customer experience smooth and pleasant. This can mean a friendly smile, an unexpected question, or a helpful attitude, so that the customer finds their way in the store. You should ensure that the customer leaves satisfied - preferably with an extra item in their bag and a good feeling in their body!
What will you do?
Every day brings new meetings and challenges, but some of your main tasks are:
- Ensure that the daily operations at the checkout line and front store run smoothly by leading and distributing the work.
- Be a role model in customer interactions and inspire colleagues so that our customers leave the store feeling they have had a world-class customer experience.
- Together with the Sales Manager, be responsible for planning, following up, and developing the work in the department.
- Work on coordinating resources and ensuring that competence is used effectively to achieve set goals and manage daily staffing planning.
- Work at the checkout and front store, including gaming sales and service matters
- Collaborate with colleagues throughout the store – we are a team and help where needed!
You report to the Sales Manager of the Checkout, who has personnel responsibility for the department.
Who are you?
You are a natural problem solver who enjoys pace and excitement. A friendly hello and a desire to inspire and develop other people is a given for you. Do you have a great interest in food and selling products? Great! Do you have previous leadership experience – even better!
We believe that you:
- Have a high school education and master Swedish in speech and writing. Since our customers speak more languages than that, it’s fantastic if you do too.
- Have a couple of years of previous experience working in a store in the area of Checkout/front store.
- Have previous experience working with ATG and Svenska spel.
- If you have previous experience in leadership, store economics, and cash accounting, it is meritorious.
- Love meeting customers and believe that service should be genuine and engaging.
What do you get?
- Secure conditions – We have collective agreements with Handels and Unionen.
- Affordable meal package – You get employee discounts on everything from luxurious weekend dinners to quick everyday saviors.
- Parental leave with extra security - we offer enhanced parental benefits according to the collective agreement so that you can enjoy your new family member a little extra.
- Healthier and more energetic body and mind – We care about your health and offer wellness grants so that you can stay active in the way that suits you best.
- Real career opportunities – With us, there is a chance to grow! Many of our store managers started right where you are now.
Does this sound like something for you? Submit your application – we look forward to meeting you!
If you want to know more about what the position entails, contact Alexander Blenk at [email protected]. We encourage you to send your application as soon as possible, as the position may be filled before the application deadline on 2026-03-01. We only accept applications via our job pages.
To find out if you are the one we are looking for, our recruitment process includes both tests and interviews. We check ID and conduct background checks for all recruitments. Read more: How to apply for a job within Axfood
Please note that during this recruitment process, we will not ask you to log in with your Bank ID or scan any QR code. For questions, contact Employee Support at [email protected].
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