Vacant job

Are you engaged in both guest service and housekeeping and thrive in a role close to daily operations? As Team Leader Service & Housekeeping at The Nooq, you will become a central cultural bearer who ensures high standards, clear structure, and a cohesive guest experience every day – from the first encounter with the guest to the feeling in the room.

About the position

This position is a direct recruitment, meaning that the recruitment process is conducted by Bravura and you will be employed directly by COLIVE – the company behind the upcoming launch of The Nooq later this spring.

About the company

The Nooq is more than a hotel. It is a vibrant community and a social meeting place where curious people gather in an open and welcoming environment. Here, the stay is more than just check-in and check-out; it is about relationships, experiences, and a genuine feeling of belonging. Guests often stay longer, get to know each other, and build relationships with the on-site team. This makes your role more personal, dynamic, and meaningful than in a traditional hotel.

The workplace is characterized by openness, innovation, and teamwork. You are offered a role where you are encouraged to take responsibility, contribute your ideas, and put your personal touch on the experience. Decisions are made close to the organization, meaning that your ideas, personality, and engagement directly impact how The Nooq is experienced.

The Nooq is the next step in COLIVE's journey – a new hotel concept founded on extensive experience in coliving. By challenging traditional structures, more social, flexible, and sustainable ways of living have been developed for young adults. With active influence on regulations and decision-makers, COLIVE has contributed to shaping the future of living and housing. At The Nooq, this philosophy meets the hotel world in a modern home away from home, where community and flexibility combine with the hotel experience of the future.

Responsibilities

As Team Leader, you play an important role in daily operations and in shaping the hotel's culture at the facility in Bromma. You are responsible for the guest experience, lead the service and housekeeping team, and ensure that the hotel's standards are always followed. You ensure that all rooms and areas maintain high quality through regular inspections and that any issues are resolved quickly in collaboration with service and maintenance. Through your leadership, you create structure, engagement, and security within the team, and you are responsible for scheduling, staffing, and collaboration between departments – always with a focus on a smooth and cohesive guest experience.

In this role, you are responsible for:

• Operational leadership in daily operations to ensure quality in both service and housekeeping

• Scheduling and staffing planning

• Personnel responsibility and team leadership

• Guest contact, basic customer service, and follow-up of bookings in the systems

• Inspection and quality follow-up within housekeeping

• Identifying areas for improvement and ensuring that standards and procedures are followed

Education, experience, and personal qualities

We are looking for someone who has:

• Experience in the hotel industry and front of house

• Experience in housekeeping, where understanding practical work and coordination is important

• Good system skills

• Driving license B

• Fluent in Swedish and English, both spoken and written

We consider it an advantage if you also have:

• Experience from a smaller hotel operation

• Experience in personnel responsibility and scheduling

We are looking for someone who is a confident, clear, and present leader who creates engagement in your team. You work in a structured manner, take initiative, and have a strong focus on quality. You are detail-oriented and meticulous, communicative, and relationship-building. You remain calm in pressured situations, solve problems professionally, and create positive experiences for both guests and employees. As a cultural bearer, you contribute to collaboration, quality, and job satisfaction in daily work.

Other information

Start: April 1 Location: Bromma, Stockholm Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means we will remove the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selections.

Welcome with your application!

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