Vacant job

Do you have a background in freight forwarding, transportation, or logistics – and are ready to take the next step in your career? Do you want to work with air freight forwarding in a dynamic and international environment? At DHL Global Forwarding, you will have the chance to grow in a global organization, surrounded by experienced colleagues who are eager to share their knowledge. This is an excellent opportunity for you who are curious, engaged, and want to develop within the industry!

About the position

This is a consulting assignment with good opportunities for permanent employment. In this role, you will initially be employed by Bravura, and it is stated that DHL Global Forwarding intends to offer you employment with them in the long run. This gives both you and DHL Global Forwarding a good opportunity to get to know each other and evaluate how you enjoy your collaboration.

About the company

DHL is a world leader in logistics and a reliable partner for businesses around the globe. The company offers comprehensive services in international express freight, air and sea transport, road and rail logistics, as well as mail services. With operations in over 220 countries and 550,000 dedicated employees, DHL combines global expertise with local knowledge to deliver solutions that truly make a difference.

In Sweden, DHL Global Forwarding has a strong presence with approximately 4,000 employees and 60 strategically located offices, terminals, and stations. The company is also committed to sustainable development, with concrete efforts to reduce climate impact and contribute to society through disaster management and educational initiatives. DHL Global Forwarding is an important part of the DHL Group and continues to develop effective and sustainable logistics solutions that support businesses in a rapidly changing world.

Job responsibilities

In the role of air freight forwarder, your primary task is to ensure that customers' transportation needs are met efficiently. You will have daily contact with customers and suppliers, manage bookings, and ensure that transports are carried out on time and according to customer requirements. You are responsible for updating systems with accurate information, booking cost-effective transports, and proactively informing customers about delivery status, managing deviations, and suggesting solutions. Additionally, you will respond to price inquiries, handle upselling, and assist customers with climate compensation and insurance. The role also involves following up and analyzing reports that are communicated to customers. With a focus on customer satisfaction, you will work with regular follow-ups and actively contribute to continuous improvements in a dynamic and solution-oriented environment.

• Daily contact with customers and suppliers
• Ensure efficient transports according to customer and product requirements
• Promote customer satisfaction through follow-ups and improvements

Education, experience, and personal qualities

• Post-secondary education in transportation, logistics, or freight forwarding
• Work experience in freight forwarding, transportation, or logistics
• Experience in air freight forwarding is an advantage
• Very good knowledge of Excel, experience with CargoWise is an advantage
• Very good knowledge of Swedish and English, both spoken and written

To be successful in this role, you are an engaged and team-oriented person who enjoys working in a team. You have a strong desire to learn more, develop, and grow both in your role and within the company. Furthermore, you have a natural sense of quality and a strong customer focus that drives you to always strive to deliver at the highest level. You are solution-oriented and readily take the initiative to handle challenges in an effective and structured manner. Finally, you thrive in a fast-paced environment where your ability to work in a structured and efficient manner is crucial for success.

Additional information

Start: By agreement  Location: Gothenburg  Salary: By agreement 

As part of the recruitment process, a background check will be conducted.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to contact our support:

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

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